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What's the Secret?

- To Providing a World-Class Customer Experience

Om What's the Secret?

What's the Secret? is a revolutionary book that finally answers the questions how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world class consistently, everyday, while the rest of companies and departments struggle with providing even good customer service with staffs of 12 or 15.

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  • Språk:
  • Engelska
  • ISBN:
  • 9780470196120
  • Format:
  • Inbunden
  • Sidor:
  • 336
  • Utgiven:
  • 27. maj 2008
  • Mått:
  • 163x237x30 mm.
  • Vikt:
  • 556 g.
  Fri leverans
Leveranstid: 2-4 veckor
Förväntad leverans: 18. december 2024

Beskrivning av What's the Secret?

What's the Secret? is a revolutionary book that finally answers the questions how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world class consistently, everyday, while the rest of companies and departments struggle with providing even good customer service with staffs of 12 or 15.

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