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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

Om The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

The right words can transform volatile scenarios into calm and productive encounters. But this book is about more than talk--it's about making sure your customers are happy.

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  • Språk:
  • Engelska
  • ISBN:
  • 9780814431832
  • Format:
  • Häftad
  • Sidor:
  • 208
  • Utgiven:
  • 20. mars 2013
  • Mått:
  • 156x228x14 mm.
  • Vikt:
  • 252 g.
  Fri leverans
Leveranstid: 2-4 veckor
Förväntad leverans: 17. december 2024

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The right words can transform volatile scenarios into calm and productive encounters. But this book is about more than talk--it's about making sure your customers are happy.

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