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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

Om The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.

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  • Språk:
  • Engelska
  • ISBN:
  • 9780071809931
  • Format:
  • Inbunden
  • Sidor:
  • 240
  • Utgiven:
  • 16. augusti 2013
  • Mått:
  • 163x235x21 mm.
  • Vikt:
  • 492 g.
  I lager
Leveranstid: 4-7 vardagar
Förväntad leverans: 23. juli 2025

Beskrivning av The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.

Användarnas betyg av The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business



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