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Providing Quality in the Public Sector

Om Providing Quality in the Public Sector

Argues that if public services are to be reformed or improved, achieving the best possible quality of service is essential. This title presents a model for understanding quality and putting it into practice. It examines quality philosophies and approaches. It presents overviews of policy on quality in central and local government.

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  • Språk:
  • Engelska
  • ISBN:
  • 9780335209552
  • Format:
  • Häftad
  • Sidor:
  • 304
  • Utgiven:
  • 16. mars 2003
  • Mått:
  • 151x228x25 mm.
  • Vikt:
  • 466 g.
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Leveranstid: Okänt - saknas för närvarande

Beskrivning av Providing Quality in the Public Sector

Argues that if public services are to be reformed or improved, achieving the best possible quality of service is essential. This title presents a model for understanding quality and putting it into practice. It examines quality philosophies and approaches. It presents overviews of policy on quality in central and local government.

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