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Improving Service Quality in the Global Economy

- Achieving High Performance in Public and Private Sectors, Second Edition

av Michael (University of Miami Milakovich
Improving Service Quality in the Global Economy av Michael (University of Miami Milakovich
Om Improving Service Quality in the Global Economy

Presents the theory, application models, and cases of successful customer service QI efforts in both the public and private sectors. This book emphasizes the selection and development of strategies for quality improvement in regulated public non-market-driven services such as education, government, and healthcare.

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  • Språk:
  • Engelska
  • ISBN:
  • 9780849338199
  • Format:
  • Inbunden
  • Sidor:
  • 432
  • Utgiven:
  • 3. augusti 2005
  • Utgåva:
  • 2
  • Mått:
  • 163x243x26 mm.
  • Vikt:
  • 748 g.
Leveranstid: 2-4 veckor
Förväntad leverans: 25. september 2025

Om Michael (University of Miami Milakovich

Se alla böcker av Michael (University of Miami Milakovich

Beskrivning av Improving Service Quality in the Global Economy

Presents the theory, application models, and cases of successful customer service QI efforts in both the public and private sectors. This book emphasizes the selection and development of strategies for quality improvement in regulated public non-market-driven services such as education, government, and healthcare.

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