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Böcker av Michael (University of Miami Milakovich

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  • av Illinois) Gordon, George (Illinois State University, Normal, m.fl.
    1 379,-

  • - Achieving High Performance in Public and Private Sectors, Second Edition
    av Michael (University of Miami Milakovich
    1 825

    Presents the theory, application models, and cases of successful customer service QI efforts in both the public and private sectors. This book emphasizes the selection and development of strategies for quality improvement in regulated public non-market-driven services such as education, government, and healthcare.

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