Böcker utgivna av Super Star Press

In "42 Rules for Planning AI in Your Contact Center," author Geoffrey Best takes you on a transformative journey to prepare your contact center for Artificial Intelligence (AI). As businesses worldwide undergo a paradigm shift towards cloud-based solutions, integrating AI is no longer a choice but a strategic necessity. Drawing upon his expertise in computer automation, telephony, and contact centers, Geoffrey provides a roadmap for executives, business leaders, and IT professionals to navigate the intricate landscape of planning and implementing AI in the contact center environment.The book begins with a compelling insight into the changing dynamics of customer expectations. In an era where instant gratification is paramount, customers demand quick and personalized responses, irrespective of the time of day. Geoffrey emphasizes the necessity for a well-thought-out plan to integrate AI seamlessly into contact centers, ensuring efficiency, personalized experiences, and heightened overall satisfaction.By delving into the strategic importance of planning in AI deployments, Geoffrey underscores the need for a strategic roadmap that addresses specific challenges, providing businesses with a competitive edge. Readers gain insights into outlining goals for AI technology, creating a robust project lifecycle, and understanding the intricacies of the existing environment.Geoffrey explores the steps for planning an AI implementation, guiding readers through the points essential to implementing AI from conception to execution. The book emphasizes the significance of aligning AI initiatives with organizational goals, ensuring that each phase contributes meaningfully to your project's overall success.Data preparation is a pivotal aspect of AI implementation. Geoffrey details the meticulous process of sourcing and preparing data, a crucial step in leveraging AI to its full potential. Readers gain practical insights into optimizing their data infrastructure to enhance the capabilities of AI systems.To solidify the theoretical concepts, the book provides actionable guidance on executing a proof of concept. Geoffrey outlines specific tasks, enabling readers to test the viability of AI solutions within their contact centers. This hands-on approach ensures that businesses can validate the potential success of their AI projects before full-scale implementation.Tailored for executives, business leaders, contact center management, and IT professionals, this book serves as a comprehensive guide to navigating the AI landscape. CCaaS vendors will also find valuable insights into aligning their offerings with the evolving needs of contact centers.

This story follows Claire West, a lovable, quirky, and neurodivergent teen who is just starting college at Port City University, with the goal of becoming a famous fiction writer. She sets out to reunite with her absent grandfather, Dr. Timothy West, who is a creative writing professor and a renowned writer in North Carolina. He has published his legendary book about the only coup d'etat in United States history, inspiring Claire to carry on the West family's tradition. As Claire greatly misses her old high school friends and begins searching for new ones in college, she meets Chloe Stewart, her reclusive and studious roommate, with whom she instantly becomes close friends. They share a strong bond over many things, especially her pet cat and emotional support animal Snowball. On her first day of classes, Claire also befriends a gentlemanly, jock-like upperclassman named Andrew Smith in biology, who then invites her to a party later that night hosted by the best fraternity on campus, called Alpha Gamma Eta. There, Claire comes face-to-face with Lucy Harthan, the fastidious queen bee of Port City University and president of the top sorority Chi Omicron, who takes a fondness for her different personality and suggests they hang out more. Later on, as PCU's welcome week progresses, Claire learns about Lucy's true identity, a closeted lesbian forced to obey society's ideals as the frat president of Alpha Gamma Eta, Jack Romanoff, lusts after her in a pursuit to become the most respected alpha male at the university, all the while asserting his white male privilege upon her in a violent way. As Claire has developed a seemingly hopeless crush on Lucy, she must find a way to keep everything from going wrong, but the journey proves difficult. Having to deal with Jack's misogyny, homophobia, and discrimination against neurodiversity and marginalized groups, as well as her grandfather's authoritarian influence over her, the unpredictability of her new environment, and her past childhood experiences with trauma and bullying in school, Claire wants to make the world a happier and better place for everyone and everything in it, becoming the blazing light in the darkness of the world. This book tackles important and current topics like female objectification, toxic masculinity, the pressure to conform to society's rules, and the true meaning of friendship, among many other things.

Can you answer the call of the Entreprenurse? How do you build a culture of innovation? How can you develop an innovator's mindset? How can you use a more human-centered approach to solving your challenges? These are among the topics covered in The Nurses Guide to Innovation. This book is the perfect "how-to" guide for nurses, nurse leaders, and even other clinicians, who have inventions, innovations and an entrepreneurial spirit. No matter where you are on the journey of innovation, whether you have just come up with the "million-dollar idea", are a few years into your business, or want to learn to think like an innovator, this book is a great resource. The team of authors provides guidance and practical tips on; entrepreneurship, developing a business or marketing plan, protecting intellectual property, securing financing, or engaging nurses in innovation that will help you advance your innovation, invention, idea or even enhance engagement in the change process. The competencies shared in this book represent those that are present in successful entrepreneurs and innovators.Written for nurses, by nurses this book shares personal stories of both failure and success and presents readers with the tactics that are key to successfully advancing any innovative idea.

Kevin Eikenberry is an expert on leadership and learning; a speaker, author, consultant, trainer, and the Chief Potential Officer of The Kevin Eikenberry Group. He consults with organizations of all sizes and speaks to audiences from 50-5000.''#LEADERSHIPtweet'' is a small, practical handbook written for anyone who wants to hone the skills they need to become a remarkable leader. This book outlines a framework and a mechanism for both learning new things and applying current knowledge in a thoughtful and practical way. It provides a guide through the most important leadership competencies, offers a proven method for learning leadership skills, and shows approaches for applying these skills. The book explores real-world concerns such as focus, limited time, incremental improvement, and how we learn. Readers will be challenged by the ideas inside -- not because all of them are new, but because the book will encourage them to put what they know into action. It is also intended to be resource to come back to as a reminder of best practices. ''#LEADERSHIPtweet'' is part of the #THINKtweet series which a comprised of books that are 100 pages in length that contain 140 well-thought out quotes (tweets) that are 140 characters or less.