Böcker utgivna av Ocean Reeve Publishing

This story picture book is about a fun-loving poodle, called Butterball, who can't wait to go to the beach. She has fun playing and makes new friends with some unusual sea creatures. Butterball is surprised that Tickles the octupus and Starlet the starfish have more legs than she has. But then her seaside adventure goes slightly wrong and her new found friends must come to her rescue. This easy to read picture book features some basic literacy, comprehension and numeracy skill development as well as some fun activity pages. Young readers will enjoy the activities at the end of the book.

Enter the customer experience revolution. In a now saturated market, a business owner's primary concern has turned to customer attention and loyalty. Customers these days are spoilt for choice, starving for attention and want their needs met... and fast. Understanding your customers' needs and desires is now the competitive playground. Back this up with 'celebrity' status team members and you have a recipe for success. In The Hospitality Survival Guide, we give you all the components to thrive in this competitive space. Whether you're just starting out or simply ready to take your business to the next level, this book will help you establish, operate and succeed in your hospitality business. With more than 15 years industry experience, business mentoring, rubbing shoulders with the industry greats and specialising in marketing, Joshua Clifton guides you step by step through this whole process. He details how to create unrivalled customer experiences in hospitality and paves the way to your future success.