Top 10 Tips For Your Top 10 CustomersAlthough the world is changing rapidly, this book is based on a timeless business principle... look after your most important customers before someone else does! In the future, many customers will be managed by technology on a transactional basis, but the larger key accounts (often the 20% of customers generating 80% of the business) will be managed through transformational, strategic partnerships based on rapport, trust, added value and deep understanding. The winners of the next decade will be companies who know more about their customers than the customers themselves know!KEY ACCOUNT MANAGEMENT has therefore never been more important andTop 10 Tips For Your Top 10 Customers explains how to: Work as an exceptional partner, rather than ordinary supplier. Defend, retain and develop your most important strategic relationships. Stand out from your competitors rather than stand up to them.
I discovered many years ago that writing poetry is therapeutic for my anxious mind. Scribbling down words and rearranging them to form a poem, enables my unruly thoughts to escape from my head.This little book contains a selection of thought provoking, but ultimately, uplifting poems, composed by the author. That's me!The poems are complimented by the true story of how I developed my writing skills. First attempts in those early days were filled with fun and laughter for my family and friends. As I journeyed through life and experienced the highs and lows of living on this planet, my poetry became more inspirational and I am told, helpful to others struggling with bereavement, anxiety or just coping with today's fast pace of living.I hope you enjoy reading Take A Walk Through My Mind and perhaps will be inspired to put pen to paper yourself.Go For It!
Yomi Williams is graduate of Theology, Religious studies and Philosophy with a deep capacity for intuitive and out of the box thinking. The book is a collection of thoughts and quotes from the author on life, faith, love, relationships and much more. Originally these were just shared with friends and family , however, due to the inspirational and uplifting nature of the quotes, a collection have been compiled to share more widely.
21st October 1940 - A day that forever changed a little boy's life. This was the night during the Blitz of London when the bomb dropped. It landed on the very spot where the boy on the cover is standing just two years later.This book chronicles the first 18 years of his life, recounted through collected memories, conversations with family and extensive research that are detailed in these pages.From the injuries received on that night, through a turbulent childhood amidst the greatest war the world had ever seen, to the coming of age and serving as part of the Royal Air Force for his country. An emotional tale filled with insight to what life was like for a child in such times and a truly humbling sense of what tests that life can dispense.
Brodie Joy unwittingly brings home the school mascot, excited he can taunt his odd Mother with its ill-infested presence. But, Brodie is unaware this Monkey is the link to a deeply dangerous portal. And the Monkey stinks. Waking up to snarling foxes, a lisping butterfly, and a mission to battle the Ice Phoenix, Brodie realises he may be stuck in Anouka forever. With no Apple Strudel! Will Brodie and his snooty sister, Kat, get home in time for Christmas? Or will their lives be trapped in an endless spiral of darkness? What a pleasant decision.
Αποτελε¿τaι aπ¿ μ¿a σειρ¿ μικρ¿ν βιβλ¿ων που βaσ¿ζοντaι σε συχν¿ πaιδορθοπaιδικ¿ προβλ¿μaτa που συχν¿ aνησυχο¿ν τους γονε¿ς. Κ¿θε βιβλιaρ¿κι ε¿νaι γρaμμ¿νο aπ¿ τους aσθενε¿ς κaι τους γονε¿ς τους σε συνεργaσ¿a με πaρ¿χους υπηρεσι¿ν υγε¿aς διaφ¿ρων ειδικοτ¿των.Το πλ¿τος κaι το β¿θος της γν¿σης ¿χει τεθε¿ σε aυτ¿ που οι γονε¿ς κaι τa πaιδι¿ χρει¿ζετaι νa ξ¿ρουν π¿νω σε ¿νa συγκεκριμ¿νο πρ¿βλημa ¿στε νa μπορο¿ν νa συνεισφ¿ρουν aποτελεσμaτικ¿ στην aντιμετ¿πιση του.Οι πιο συχν¿ς ερωτ¿&a
Dr. Craig T. Follins is a noted author, speaker, music lover, global thought leader/influencer and a distinguished graduate of The University of Texas @ Austin, College of Education. A proud native (Brooklyn) New Yorker, he currently resides in the great state of Texas with frequent visits back to the Big Apple. This is his second book.
Now we are in the 21st century and it is necessary to develop a detailed study on how to develop higher education in Iraq, the Gulf states and the Middle East in general to be in line with developed countries and try to reduce the gap between those countries and developing worlds in the future in the twenty first century.The book includes an analytical study of the reality of higher education and scientific research in the Arab countries in terms of the structures of higher education, scientific research and educational institutions of universities and higher institutes linked to higher education and the reality in which it is going, which includes obstacles that stand in the way of the development of higher education and scientific research with the development of scientific solutions to overcome those Constraints from the reality of experience.The book characterizes the work of departments, colleges and universities in the Arab countries and compares them with the global systems of higher education, taking into account the differences that may stand in the face of the development of higher education in Arab societies.The book also contains a realistic view of the student organizations and their important role that can be played in the development rather than being a stumbling block for that development.The curriculum in universities system and colleges has an important role in the book. It highlights how to develop the curriculum to keep up with the global scientific development so that the Arab country will not be behind the world.The need of Arab and Middle Eastern countries for the academic staff to the higher education that serve and develop universities and colleges that need is known and indispensable, the book specifies how to provide those academic staff to the higher education and how to qualify them at an excellent level.The book also includes plans to provide academic staff to the universities and colleges through the diagnosis of the factors of success in the provision of post-graduate studies take on the development of the universities and colleges and scientific research to ensure the development of the Arab word and the Middle East.The book also explains higher education in Britain and compares it to higher education in the Arab countries and presents the factors that will accelerate the development in the future in the Middle East, especially in the Arab countries.The book overlook to the private and evening study which is the book highlights the course of private university education and its historical view from the beginnings and compare it with what is in modern education and whether this teaching in private education or university evening at the level of development in the Western world or not.
Jaki, a young graduate, believes that her future is all mapped out.But in an ancient wood is an old house, and in that house lives a shy, gifted woman who can communicate with trees and birds.Will she change Jaki's life forever?
A bag of bones dug up in some ones back garden, opens up not only a decades old murder-but also the secretes that had been buried with them. The investigation that follows leaves a trail of shattered lives and others whose existence is changed for ever! Bryan Roskams has been writing poems and short stories for about Forty years, born on a different planet in comparison with the current worldI've nearly kept up with the pace since 1931!
'THE ONE' is a light-hearted read, simple in explanation, but what are perhaps deeper, underlying messages for each reader to ingest and make sense of in their own particular way. It is hoped that the book will serve as a conduit in revealing eternal truths. Like the Lotus Blossom, one petal after the other opening, unfolding and transforming to show the beauty and wisdom within. All springing forth from THE ONE. www.theresakahn.com
From Army life in World War 11,a crack unit of special servicementargeting a terrorist in the present day,and the colourful life of a bus driver inthe south of England, A compendium ofshort stories brings together a diversecollection of tales of growing up, camaraderie,life-changing moments and love in all its many forms.
Hello Folks! My name is Keith Nichols, a Walthamstow-man born and bred. This book will hopefully be a gardening book that I'm certain will be something so very different to other books that you have read on the subject.Even as a very small child, everyone, and that includes me, knew what I was going to grow up to do as a living. This book is a very in-depth look at the whole of my life as a child in the garden and all through my adult working life, and a look at the weird and the wonderful clients that I've had over many years - these alone will surprise you! This book is for all gardeners and lovers of nature and the great outdoors. Happy reading!
The totally unreasonable response when his girlfriend rejects his advances, a pathological gangster named Bret Colardo pursues her and her new boyfriend with a terrifying vengeance on his mind.
Imagine you were 10 years old, just finishing year 5…It's summer; the sun is out; you are about to go on holiday to Florida; you have a best friend; you even have a girlfriend!Life is good - actually it's GREAT!Then your parents announce that you will be moving to a 'better' school… immediately!That's what happened to Oscar.How would he manage year 6? Make new friends? Handle SATs?His new class has some 'interesting' characters in it and he can't help but antagonise the popular girls. His new teacher is a bear of a man, with a huge beard, who doesn't seem to be happy with the impact the new boy is making.Will he ever forgive his parents for moving him?Will things ever settle down?Can life ever be the same again?And just who is that girl with the green eyes?
All she ever wanted was to become a renowned international chef, owning her own Michelin star restaurant, until her infatuation, which led her to a relationship, took her to Morocco where an earth-shattering experience opened a new chapter in her life in Botswana. It was while working in the African bush, amidst crime and murder, that she made the most life changing discovery and now faced a decision that she would have to live with, or face the dire consequences that would place her life in enormous jeopardy with no way back.
This is the story of two teenage British boys in a Britain occupied by the Germans, which is what might have happened if the Nazis had successfully carried out their plans to invade Britain under Operation Sea Lion in the 1940s. Alan Mitchell and Sam Roberts study at St. John's Academy in the fictional Cambridgeshire market town of Hereward. Their Home Guard unit is defeated and the Schutzstaffel (S.S.) massacres the prisoners but the boys escape and return to German occupied Hereward.They deal with challenges such as an older sister with an S.S. boyfriend, the British resistance, fascist collaborators and the German occupiers. They decide to fight against the New Order which results in murder and mayhem, chaos and carnage, culminating with the boys' assassination attempt against the puppet king Edward VIII.
Limericks can brighten the dullest of days. Their aim is to amuse by their subject matter and the ingenuity of their rhymes. In just five lines they tell a complete story with a beginning, middle and end. The best of them are rude, lewd and politically incorrect.For this collection, JEREMY NICHOLAS has road-tested dozens in front of audiences up and down the land and chosen only the funniest from literally thousands. With explanatory footnotes and a useful index, this is a unique selection that will indeed appearl to the true connoisser of the limerick.WARNING: For Grown-Ups Only
Spinnin' the Bar is my second book. This title is a short version of: Spinning a yarn at the Bar. Having a great time, with great friends, with a few well earned... Great pints of beer. In the words of the Irish Poet: Having great Craic!!! If you are easily offended, this book may not be to your taste however, I tell it how it was, how it is and how it shall be!!! It is the truth, the whole truth and nothing but the truth! So Help Me Guinness!!!
From Belfast to Hong Kong is the light-hearted tale of an Irish boy growing up in the fifties and sixties and eventually leaving the troubled times of Belfast behind.
In Scotland's Religious War - 16th Century: The Return of Mary Queen of Scots Stephen McDowall gives a thorough and meticulous account of the period during a key part of the Scottish Reformation's aftermath - the return of the Catholic Mary to Scotland from France after the death of her French husband, King Francis.Presented in detail, depth and in chronological order, the chapters conclude with endnotes referenced in the text, and the sources cited are numerous and beneficial. The author successfully encapsulates the complex political milieus in Scotland, France, England and Europe and their impact on the nucleus of Scottish history. This was an incredibly turbulent period; one into which Mary somewhat naively stumbled. The Reformation had turned Scotland mostly Protestant and Mary was a devout Catholic with a claim to the Scottish and English thronesMary is the centrepiece of this important historical record, from her arrival to the death of her second husband, to her interaction with the Catholic church and its desire to return Scotland to Catholicism, to her eventual abdication and escape from Scotland, this is a comprehensive balanced story of a person, a period and a country, and there is never a feeling that one focus is sacrificed for another.This meticulously researched work is presented with great detail, accuracy and historical insight and is sure to appeal to a wide audience.
Book written late 17th century by a slave girl named Jasmin. Tells of how pirates raided a small remote Caribbean island, she is kidnapped, put aboard a slave ship. Sold into slavery and brought to Barbados. Molested by the fat ugly Lord Henry, old enough to be her father. Taken on a rough sea voyage to London England and is shunned by the upper class ladies of the court encouraged to despise her by the snobbish high-handed Lady Arabella.Now having her freedom Jasmin returns to Barbados, where her life is now reversed, her friends are now her servants.
The self proclaimed president for life, Baramass Lorr is dead.Septimus Llan is determined to make good his promise to help Kaellan and his crew get the crashed escape shuttle back into space. Kaellan is eager to return to their part of the galaxy to continue the struggle against the darkness that is the Tekkan Empire.Life within the four towers begins to return to normal, except that a faction of the priesthood known as the servants of prophecy have other ideas.
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