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The complete guide to handling emotionally charged patient conversations with the empathy vulnerable people deserveThe Clinician's Guide to Empathy helps you approach tough conversations with patients in a new, more effective way-by understanding and recognizing their emotion and perspective, and then communicating that recognition clearly and without fear. The authors define empathy on an operational level-rather than a theoretical, scientific, or conceptual level-and provide the actionable advice you need to make empathy the central focus when faced with denial, questions about prognosis, existential concerns, difficult family dynamics, anger, and nonmedical opiate use. Each chapter, authored by an experienced expert in their field, is anchored by a story that clearly illustrated how empathy can unfold in the clinical setting. Vignettes throughout provide sample dialogue and specific examples of actual words to use in specific situations. Trained to solve problems, clinicians often have difficulty expressing empathy to their patients. This guide provides a new way of approaching that problem-not as a technician but as a fellow human being. Much more than a guide to breaking bad news or a brief overview of all communication skills, The Clinician's Guide to Empathy is a must-read for almost anyone connected to the healthcare industry.

All the main concepts from the landmark Pharmacotherapy: A Pathophysiologic Approach-distilled down to a concise, clinically focused, full-color resource Providing a solid evidence-based approach, Pharmacotherapy Principles & Practice explains how to design, implement, monitor, and evaluate medication therapy. You'll gain an in-depth understanding of the underlying principles of the pharmacotherapy of disease¿and their practical application. Pharmacotherapy Principles & Practice includes chapters on geriatrics, pediatrics, and palliative care. Each of the subsequent disease-based chapters covers disease epidemiology, etiology, pathophysiology, clinical presentation and diagnosis, nonpharmacologic therapy, followed by therapeutic recommendations for medication selection, desired outcomes, dosing, and patient monitoring.FeaturesChapters are written/reviewed by pharmacists, NPs, PAs, and physicians considered authorities in their fieldsLearning objectives with associated content identified with a margin ruleDisorder-based organization makes finding answers quick and easySurveys the full range of organ system disorders treated in pharmacy practiceKnowledge-building boxed features within chapters cover Clinical Presentation & Diagnosis, Patient Encounters, and Patient Care and Monitoring GuidelinesStandardized chapter formatLaboratory values are presented in conventional and Systemé International unitsKey concepts are indicated in text with numbered iconsContent on cultural competencyGlossaryOnline Learning Center

Seize the competitive edge, increase innovation, and do right by people through building equity and diversity into your organizational DNAStudies continuously prove that companies with more diversity in their ranks are more innovative, serve expanded marketplaces, and perform better financially; however, most companies have yet to develop and implement effective diversity, equity, and inclusion initiatives-and pressure to succeed is rapidly increasing.All Are Welcome takes you beyond the mere practice of hiring a diversity of staff to make inclusion part of the equation, too. The author argues that a strong practice of inclusion is necessary to keep employee retention up, make diversity efforts stick, and cultivate an organization that outperforms its peers. All Are Welcome covers:Why Diversity, Equity and Inclusion MattersUnderstanding the Problem: Hiring - Retention = Zero ProgressFocusing on Inclusion and EquityA Framework for ChangeIncreasing Workforce Diversity: Hiring and DevelopmentBuilding an Inclusive Workplace: Culture and AccessibilityServing a Diverse Marketplace's Needs: Product, Customers and MarketingSupporting our Communities: Social Impact and Legislative AdvocacyConditions for Success: Courage, Accountability, Respect, and EmpowermentThe Future of Work and the Role of DEIPressure to make equity, diversity, and inclusion an organizational priority-on par with the pursuit of profits and growth-is greater today than ever. All Are Welcome provides the knowledge, insights, and tools you need to make diversity, equity, and inclusion an integral part of your organizational strategy.

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.A definitive guide to open channel hydraulics¿fully updated for the latest tools and methods This thoroughly revised resource offers focused coverage of some of the most common problems encountered by practicing hydraulic engineers and includes the latest research and computing advances. Based on a course taught by the author for nearly 40 years, Open Channel Hydraulics, Third Edition features clear explanations of floodplain mapping, flood routing, bridge hydraulics, culvert design, stormwater system design, stream restoration, and much more. Throughout, special emphasis is placed on the application of basic fluid mechanics principles to the formulation of open channel flow problems.Coverage includes:Basic principlesSpecific energyMomentumUniform flowGradually varied flowHydraulic structuresGoverning unsteady flow equations and numerical solutionsSimplified methods of flow routingFlow in alluvial channelsThree-dimensional CFD modeling for open channel flows

A practical guide to the 500 words you must know before collegeEffective and easy to use, Must Know High School Vocabulary provides a fresh approach to learning. As part of our Must Know series, this book makes sure what you really need to know is clear up-front. Rather than starting with goals to be met like other study guides, chapters begin with the must know ideas, or concepts. The chapter then shows you how these important concepts will help you succeed in your studies. Plenty of examples and practical exercises at the end of each chapter help boost your confidence that you've mastered the essential topics.Must Know High School Vocabulary is more than just a vocabulary workbook. It gives you the edge you'll need now-from improving your reading comprehension for high school and future college course work to scoring higher on college entrance exams. Its user-friendly approach presents challenging aspects of the topics, exceptions to any rules, and clear answer explanations that will all help you build vocabulary quickly and easily. It's like a lightning bolt to the brain!Features:500 words you should know before college, including important academic vocabularyVocabulary entries that include part of speech, pronunciation, definitions, and example sentences showing the word in context, in addition to related words, relevant notes or cautions about usage, and ways to remember the definitionsChapters that focus on literary, historical, social science and science passages, in addition to teaching the way words are tested-as meaningful content in the context of a reading passagePreparation for important college entrance tests, with words taken from past SAT, ACT and AP testsNearly 250 real-life practice questions to test knowledge and boost your confidenceConversational writing style and informative IRL (In Real Life) and BTW (By the Way) sidebarsBonus app includes 100 flashcards to reinforce what you've learned

The essential guide for mastering the AFQT, the four most important subtests of the ASVABThe Armed Services Vocational Aptitude Battery (ASVAB) is the required entrance exam for all branches of the U.S. Armed Forces. Sponsored by the Department of Defense and administered year-round, if you're one of the nearly one million people who take it each year, you know it's an important test. The scores are used to measure aptitude for a variety of careers in the military. ASVAB Basic Training for the AFQT, Fourth Edition puts a laser focus on the four most important sections of the ASVAB, which you must pass in order to enlist in the military and qualify for many military jobs.ASVAB Basic Training for the AFQT is an essential guide to help you achieve exam readiness for these four sections. Written by Janet Wall, a former key member of the Defense Department's ASVAB team and Commander's Award winner (USMEPCOM), this book includes 8 full-length sample AFQT subtests-2 Arithmetic Reasoning, 2 Word Knowledge, 2 Paragraph Comprehension, and 2 Mathematics Knowledge-to give you real test-taking experience. Additional support includes answer keys with thorough explanations to help understand the material, expert tips for scoring higher, the latest information on careers in today's military, and much more.Features:8 full-length AFQT subtests: 2 Arithmetic Reasoning, 2 Word Knowledge, 2 Paragraph Comprehension, and 2 Mathematics KnowledgeUpdated and thorough review of AFQT math and verbal topicsAnswer keys with comprehensive explanationsSkill-sharpening activities give the practice you needInsider tips and test prep advice from an AFQT expertStrategies for answering every question type and scoring your bestUpdated test information and the latest on military careersAn introduction to the ASVAB exam, including the CAT-ASVAB (computer adaptive) and the PiCAT (not proctored)

Two top experts on high-performing organizations show today's leaders how to reframe their own and their employees' relationship with fear and anxiety to create a learning culture of engaged workers at the top of their game.Fear and uncertainty have been undermining performance and well-being in the workplace for as long as we have had workplaces. Worse, the ever-increasing speed of business, the economic slowdown and volatility we face due to Covid-19, as well as racial tensions and social inequality further exacerbate these emotions. Here's a little-known fact of business: mismanaged fear is responsible for almost all of the dysfunction that most organizations experience. While fear can drive short-term results, it does so at the cost of high employee burnout and turnover. It also undermines long-term business performance. But we can't eradicate it entirely; it is inherent to the human condition. Winning organizations aren't fear-free; they know how to transform that negative energy into opportunities for learning and growth. They create resilient cultures of unfear.In this timely and essential guide, McKinsey alumni Gaurav Bhatnagar and Mark Minukas present a proven approach to workplace anxiety that reduces stress, boosts well-being, and overcomes blocks that get in the way of success. It begins with changing our relationship with fear, and then developing strategies that improve outlook and performance, leading to greater profits, sustainable growth, and personal rewards. It's only possible with a culture of unfear.

All the SAT math problem-solving practice you'll need!Achieve your highest score with 500 SAT Math Questions to Know by Test Day, Third Edition. This book is packed with the latest SAT style questions covering all the essential math topics you'll see on the exam, accompanied by answers and detailed explanations for clarity. It's the perfect way to sharpen your skills and build your confidence for test day.Organized by subject for easy reference, 500 Math Questions to Know by Test Day provides excellent practice to help you make the most of your review time. With small bits of information presented for quick and easy review, this essential study guide is helpful for all types of students, whether you're looking for a thorough refresh of topics or need extra help understanding specific question types.Features:500 SAT math questions and answers organized by subjectBonus 20-question diagnostic quiz tests your knowledge upfront on different SAT math topicsWritten to parallel the topics and format of the latest SAT math questionsThorough answer explanations with step-by-step solutionsIdeal and effective practice to help you build the skills you needInformation on test design includes test categories and question-typesSmall bits of practice make review simple, allowing you to go at your own pace and track your progress accordingly

Ace your courses and the USMLE with the go-to review guide-complete with critical concepts and fully updated practice questionsHistology and Cell Biology is designed and formatted in a way that helps you make the most of your time, whether you're studying this topic for the first time or reviewing for the USMLE. With this focused review you'll be able to pinpoint your weak areas, then improve your comprehension with learning aids designed to help you understand and retain even the most difficult material.This popular LANGE guide provides everything you need to know about the four basic tissues types, and organs and organ systems. Each chapter is devoted to a specific topic and includes learning aids, such as objectives highlighting significant facts and concepts; study questions directing students to facts commonly covered on exams; synopsis presented in outline form that reviews all the basic histology and related cell biology covered on exams; and multiple-choice practice questions written in USMLE format. This authoritative resource concludes with a diagnostic final exam, updated with longer, case-related stems that mimic the USMLE Step 1 exam.NEW: Thoroughly revised Q&ANEW: Completely updated text and practice questions to reflect current knowledgeNEW: Information added to each chapter regarding relevant pathology/clinical issuesGood Text for first year students, help understand and piece together professors' lecturesGreat Practice Q&A

All the SAT reading, writing and language practice you'll need!Achieve your highest score with 500 SAT Reading, Writing and Language Questions to Know by Test Day, Third Edition. This book is packed with the latest SAT style questions covering all the essential reading, writing and language topics you'll see on the exam, accompanied by answers and detailed explanations for clarity. It's the perfect way to sharpen your skills and build your confidence for test day.Organized by subject for easy reference, 500 SAT Reading, Writing and Language Questions to Know by Test Day provides excellent practice to help you make the most of your review time. With small bits of information presented for quick and easy review, this essential study guide is helpful for all types of students, whether you're looking for a thorough refresh of topics or need extra help understanding specific question types.Features:500 SAT reading, writing and language questions and answers organized by subjectWritten to parallel the topics and format of the latest SAT questionsAnswers accompanied by comprehensive explanationsIdeal and effective practice to help you build the skills you needSmall bits of practice make review simple, allowing you to go at your own pace and track your progress accordingly

The first detailed retrospective of the spread and management of COVID-19-and a blueprint for better management of the next major healthcare crisisFrom a team of global experts, Understanding Crisis in Critical Care describes the global spread of COVID-19 and analyzes how it was managed compared to other deadly epidemics, such as SARS and MERS. The book features contributors from across the world who dealt first-hand with COVID-19, making this a truly global retrospective on new global pandemics. Organized into three sections, the text covers critical care changes associated with crises, crises in pandemics, trauma, and crises in war and natural disasters. You'll learn how hospitals are transformed to accommodate surges in patients, while dealing with shortages in staffing, medications, mechanical ventilators, and personal protective equipment and get an invaluable look at how real-time critical decision were made during the height of the pandemic.This one-of-a-kind guide covers:. Working the frontlines. Antimicrobials versus Immunomodulators . Respiratory failure and mechanical ventilation . Repurposing therapies for COVID-19. Endocrinologic and cardiovascular Issues . Special Populations: pediatrics and immunocompromised patients . SARS, MERS, COVID-19, Ebola, Anthrax, Influenza. Traumatic brain and lung injury. Palliative care and bioethics. Psychiatric issues. Intensive care units under austere conditions. Terrorism (biological and chemical)

The most dynamic, comprehensive, and student-friendly text on the nature of microorganisms and the fascinating processes they employ in producing infections diseaseA Doody's Core TitleFor more than a quarter-of-a-century, this renowned text has helped readers develop a solid grasp of the significance of etiologic agents, the pathogenic processes, epidemiology, and the basis of therapy for infectious diseases. Now, with a NEW four-color design, the book is shorter and more assessable for students! Outstanding pedagogical elements are carried throughout this edition including:Over 400 outstanding images with hundreds of tables and illustrationsDetailed legends under the art so the reader can better understand what's occurring within the illustration, without having to flip back to the textClinical Cases with USMLE Style QuestionsMargin Notes identifying the "high-yield" must know content in each chapterBulleted Summaries that conclude each chapterSherris & Ryan's Medical Microbiology, Eighth Edition is divided into five parts:Part I opens with a chapter that explains the nature of infection and the infectious agents at the level of a general reader. The following four chapters give more detail on the immunologic, diagnostic, and epidemiologic nature of infection with minimal detail about the agents themselves.Parts II through V form the core of the text with chapters on the major viral, bacterial, fungal, and parasitic diseases, and each begins with its own chapters on basic biology, pathogenesis, and antimicrobial agents.Features and Learning Aids:57 chapters that simply and clearly describe the strains of viruses, bacteria, fungi, and parasites that can bring about infectious diseases (plus one online only chapter)Explanations of host-parasite relationship, dynamics of infection, and host responseA clinical case with USMLE-style questions concludes each chapter on the major viral, bacterial, fungal, and parasitic diseasesNumerous full-color photographs, tables, and illustrationsClinical Capsules cover the essence of the disease(s) caused by major pathogensChapter-ending case questions PLUS a collection of 100 practice questionsInnovative study aids including boxed narrative Overviews that open each disease-oriented chapter or major section, highlighted Margin Notes pointing out high-yield material for USMLE Step 1 preparation, bulleted lists of Key Conclusions at the end of each major section, a THINK ¿ APPLY feature that randomly inserts thought-provoking questions into the body of the text, and more.A set of tables that presents the microbes in context of the clinical infections they produce

Everything you need to pass the welding certification exams-fully updated for the latest advances!This thoroughly revised study guide helps you pass your licensing certification exams-including the AWS certification exam-and obtain your professional license. The book reviews the material that is most likely to appear on welding certification exams-from basic safety and cutting practices to different types of welding, including plasma arc, shielded-arc-metal, oxyacetylene, flux cored, gas metal, gas tungsten, brazing, soldering, and more.Written by a pair of industrial technology experts and experienced trainers, Welding Licensing Exam Study Guide, Second Edition covers key background topics such as metal identification, joints and positions, and blueprints. This up-to-date edition contains new coverage of plastic pipes and tubing as well as new methods of welding repair and maintenance. You will get over 800 accurate practice questions to help prepare for the exams.. Contains over 800 updated multiple choice and true/false practice exam questions. Clearly explains the material that appears on the AWS certification exams. Written by two industrial technology experts and experienced educators

The essential guide for preparing for the ASVAB - updated with the latest test changes and service informationThe Armed Services Vocational Aptitude Battery (ASVAB) is the required entrance exam for all branches of the U.S. Armed Forces. Sponsored by the Department of Defense and administered year-round, if you're one of the nearly one million people who take it each year, you know it's an important test. The scores are used to measure aptitude for a variety of careers in the military. They are also used to determine whether or not potential military recruits qualify for enlistment, and which military jobs are best for each recruit.McGraw Hill's ASVAB, Fifth Edition is the best guide to help you achieve complete exam readiness. Written by Janet Wall, a former key member of the Defense Department's ASVAB team and Commander's Award winner (USMEPCOM), this book includes reviews of all subjects tested and tips and strategies for answering specific question types. Four full-length sample exams modeled on the exam give you real test-taking experience, while additional support includes an answer key with explanations for every question, and the latest information about military careers, ASVAB testing, and the services.Features:4 full-length ASVAB practice testsThe latest information on changes to the CAT-ASVAB, the computer adaptive test and information about the PiCAT (not proctored) version of the testThorough review of all test subjects and topicsInsider strategies for the AFQT, the important ASVAB subtests that determine eligibility for enlistment and job training programsUpdated service information, including information about the new Space ProgramUpdated military enlistment and jobs informationApp with additional practice tests for each ASVAB subject area

Fully updated coverage of every topic on the latest version of the CompTIA Network+ examThis quick review, cram-style test preparation guide offers 100% coverage of all objectives for the current version of the challenging CompTIA Network+ exam. Written in the proven Passport format developed by training guru Mike Meyers, the book enables you to focus on specific topics, determine areas of need, and tailor an effective course for study.Meyers' CompTIA Network+ Certification Passport, Seventh Edition (Exam N10-008) contains contains expert guidance from networking experts who provide insightful tips and sound advice with an intensive focus on only what you need to know to pass the CompTIA Network+ Exam N10-008. The book provides practice questions and content review after each objective to help readers with exam mastery and exam Tips identify critical content to prepare for. Practice questions provide an accurate simulation of what to expect on the real test and provide in-depth answer explanations.Includes a 10% discount voucher coupon for any CompTIA exam, a $33 valueOnline content includes 200+ practice questions in the Total Tester exam engine, a new collection of Mike's favorite shareware and freeware networking utilities, and training videos

Improve your business performance through digital transformationDigital transformation has become commonplace across public and private sector organizations, and yet most struggle to achieve tangible results from it. Many make avoidable mistakes or fall into simple traps along the way. Written by a team of global digital transformation thought leaders, Hacking Digital provides practical advice and information that you need to successfully transform your organization. Hacking Digital is organized into six easy-to-follow sections:. Initiating Your Digital Transformation. Setting Up the Right Organizational Dynamics . Working with the Outside World. Creating Value in New Ways. Leading People and Organizations. Anchoring and Sustaining PerformanceHow do you create a sense of urgency? How do you set up digital governance? How do you create successful digital offerings? How do you manage the relationship between digital transformation and IT? How do you scale digital initiatives?Hacking Digital answers these and many other questions you need to transform your organization and seize a competitive edge for years to come. www.hackingdigital.org

Generate double-digit returns and seize the competitive edge with smart, savvy capital allocationThe strategic deployment of capital is one of the most effective ways to create long-term value. But how much do you know about what your organization spends capital on or the timing of that capital deployment? This kind of knowledge can make the difference between organizational success and failure. Capital Allocation provides the tools, processes, strategies, and insights you need to add more value to your company. Examining the various alternatives at your disposal regarding the deployment of excess capital, David Giroux, Chief Investment Officer for Equities and Multi-Asset at T. Rowe Price, covers the entire gamut of capital allocation issues, including optimizing capital structure, capital allocation alternatives, M&A, and special situations.Giroux uses academic research, personal experience, and uncomplicated mathematics to illuminate the principles, strategies, and processes that can create long-term shareholder wealth. He provides case studies from Kodak, Comcast, Thermo Fisher Scientific, Danaher, GE, and others showing how capital allocation has-and hasn't-worked in real-life situations. And he shows how to use capital allocation to head off possible activist investors.Some textbooks touch on the concept of capital allocation, but none examines the subject as practically or thoroughly as this book. Capital Allocation offers everything you need to know for deploying capital wisely to outperform your competitors over the long term.

Study smarter and stay on top of your discrete mathematics course with the bestselling Schaum's Outline-now with the NEW Schaum's app and website! Schaum's Outline of Discrete Mathematics, Fourth Edition is the go-to study guide for more than 115,000 math majors and first- and second-year university students taking basic computer science courses. With an outline format that facilitates quick and easy review, Schaum's Outline of Discrete Mathematics, Fourth Edition helps you understand basic concepts and get the extra practice you need to excel in these courses.Coverage includes set theory; relations; functions and algorithms; logic and propositional calculus; techniques of counting; advanced counting techniques, recursion; probability; graph theory; directed graphs; binary trees; properties of the integers; languages, automata, machines; finite state machines and Turning machines; ordered sets and lattices, and Boolean algebra.Features . NEW to this edition: the new Schaum's app and website!. NEW to this edition: 20 NEW problem-solving videos online. 467 solved problems, and hundreds of additional practice problems. Outline format to provide a concise guide to the standard college course in discrete mathematics. Clear, concise explanations of discrete mathematics concepts. Expanded coverage of logic, the rules of inference and basic types of proofs in mathematical reasoning. Increased emphasis on discrete probability and aspects of probability theory, and greater accessibility to counting techniques.. Logic chapter emphasizes the IF-THEN and IF-THEN-ELSE sequencing that occurs in computer programming. Computer arithmetic chapter covers binary and hexagon addition and multiplication. Cryptology chapter includes substitution and RSA method. Supports these major texts: Discrete Mathematics and Its Applications (Rosen), and Discrete Mathematics (Epp). Appropriate for the following courses: Introductory Discrete Mathematics and Discrete Mathematics

Stop satisfying your customers - and start impressing them - using the strategies of Apple, Costco, Disney, and other industry dominators.If you're aspiring to satisfy your customers, then you're aspiring to mediocrity. That's the fascinating premise of From Impressed to Obsessed, a book that will fundamentally change how you think about creating a successful, beloved business.Renowned customer experience expert Jon Picoult takes you on a mesmerizing journey, showing how customer loyalty is as much about shaping people's memories as it is about shaping their experiences.Through captivating stories and eye-opening studies, Picoult explains the 12 breakthrough, psychology-based strategies that successful companies use to impress customers - leading them to become obsessed with the business's products and services, and to encourage others to do the same.Filled with actionable examples, you'll see how you can immediately apply these principles to turn more sales prospects into customers, and more customers into raving fans. Picoult even demonstrates how business leaders can use the very same principles to strengthen employee engagement and loyalty.Turn your organization's customer experience into its greatest competitive advantage, by applying the simple but profound lessons in From Obsessed to Impressed.

A groundbreaking guide to ensuring quality assurance in the movement toward competency-based medical educationUnderstanding Assessment in Medical Education through Quality Assurance compiles and shares best practices from leading programs from around the globe. Authoritative approaches and processes that have been tested and refined show how to implement quality assurance of written and performance-based assessments in medical education while maintaining regulatory standards. Leading figures in the medical world on this issue, the authors provide specific suggestions and showcase how their methods can be implemented with representative case studies. Medical educators and their students will benefit from this suite of evidence-based QA processes that they can immediately put into action for monitoring and ensuring continuous quality improvement.Understanding Assessment in Medical Education through Quality Assurance:Addresses a key gap in the literature by offering an international confluence of best practices in relation to quality assurance of assessment, both within academic institutions and at national and international accreditation levelsProvides insight into international best practice through illuminating case studiesAddresses performance-based, workplace-based, and programmatic assessmentOutlines the role of technology in the quality assurance of assessment processesExplores ethical considerations and health and safety issues that impact standardization of QA processes

A definitive guide to energy systems engineering-thoroughly updated for the latest technologiesThis up-to-date guide clearly explains the design, evaluation, and environmental impact of both conventional and sustainable energy systems. Fully revised for the latest technologies and data, the book features comprehensive coverage of all types of energy systems, from fossil fuels and nuclear energy to solar, wind, biofuels, and energy systems for transportation. Energy Systems Engineering Evaluation and Implementation, Fourth Edition, clearly explains how each technology works and discusses benefits and liabilities. Brand-new chapters cover energy efficiency and conversion and emerging technologies such as small-scale hydropower, geothermal, and effluent thermal energy recovery systems. New case studies provide examples of heat and power microgrid systems, waste-to-energy conversion, biomass energy conversion, and wastewater methane generation.Offers a technology-neutral, portfolio approach to energy systems optionsEmphasizes CO2 issues and abatement, including carbon sequestrationWritten by a team of recognized academics and energy experts

Learn and apply heat and mass transfer principles to real-world chemical engineering problemsThis hands-on textbook provides a concept-based introduction to heat and mass transfer procedures and lays out the foundation to practical applications in a broad range of fields relevant to chemical and biochemical processing.Written by a recognized academic and experienced author, Heat and Mass Transfer for Chemical Engineers: Principles and Applications contains comprehensive discussions on conductive and diffusive processes and the engineering correlations between momentum, heat, and mass transfer. Readers will get Mathematica workbooks that facilitate calculations and explore trends. The book refers extensively to Perry's Chemical Engineers' Handbook, Ninth Edition for data and correlations.Coverage includes:Introduction to heat and mass transferThermal conductivitySteady-state, one-dimensional heat conductionCombined conductive and convective heat transferMultidimensional and transient heat conductionConvective heat transferThermal design of heat exchangersFick's law and diffusivityOne-dimensional, multi-dimensional, and transient diffusionConvective mass transferDesign of packed gas absorption and stripping columnsMulticomponent diffusion and coupled mass transfer processesMass transfer with chemical reaction

An indispensable guide to thriving in a challenging sales environmentAs a sales professional, you know that it's harder to sell in tough times-whether it's a recession, industry-wide challenge, or global pandemic. You may also have noticed that some salespeople and managers not only survive, but thrive through tough times. How do they do it? What do they do to thrive through adversity?Paul Reilly explains it all in Selling Through Tough Times: Customers buy differently in tough times, so salespeople need to sell differently in tough times. In this eye-opening and indispensable guide, he shows how to develop the right mindset and adapt your skills to prevail in even the most challenging selling climate. His plan includes both immediate, hands-on action plans (including six Daily Mental Flex activities) as well as longer-range strategies to ensure you (and your team) never get caught on the back foot again.While the principals of selling are constant, Reilly demonstrates how changing your tactics in tough times will not only help you through current difficulties, but help you emerge stronger. You'll discover how to redefine value in customer terms, reposition products and services, and how to employ different persuasion tactics. You'll also learn how to select and pursue the right opportunities, win more deals, and-crucially-protect profit by embracing the "tough timers" mental attitude.Tough times are inevitable and often unpredictable. But in Selling Through Tough Times, you'll find the tools and mindset you need to power through them-and come out on top.

Capitalize on the booming $1 trillion corporate loan market-a fully updated edition of the industry standard by the LSTAThis new edition of The Handbook of Loan Syndications and Trading addresses radical changes to the lending landscape caused by the global financial crisis. In addition to more than approximately $1.2 trillion of leveraged loans outstanding, the market has seen increased diversification of lenders, and today's market is dominated by CLOs, debt funds, and other institutional investors-all of which are covered in depth. New and revised topics include:Direct Lending (aka, shadow banking)Growth of the middle marketDevelopments in acquisition finance and the role of the sponsorDeal term trends and the growth of aggressive lending termsThe global financial crisis and its after effectsGreen loans and sustainability financeTransition away from LIBOR to replacement rate - SOFRFintech and BlockchainThe Handbook of Loan Syndications and Trading, Second Edition delivers everything you need to know about the booming U.S. corporate loan market. It provides expert analysis and insights on virtually every key aspect of this financial market, while bringing you completely up to date on the many changes in your profession over the past decade.

Drive long-term business results by empowering every employee at every level to become a skilled and effective frontline decision makerToday, the pace of change is so great that no company can afford to wait to respond to new developments. You need nimble and creative problem solving, and the most intelligent and efficient decision-making doesn't come from the top-it comes from your employees on the front lines who interact with customers and can see and respond to the shifting landscape before anyone else.The leaders whose organizations are best able to innovate solutions, win customers, and boost profits during this era of rapid change are the ones who realize that everyone-from the CEO down to the frontline employee-is a leader, capitalize on that knowledge, and use it to grow. In this book, Eric Strafel draws on 20 years of experience as a top executive at Fortune 500 companies to show you how to decentralize and democratize decision-making through every level of the workforce, while ensuring that the company stays aligned, that each employee understands the company's underlying purpose, and that everyone works toward the same goal. Learn how to:leverage frontline leadership to improve corporate agilitypartner with customers and with frontline employees to maximize internal innovation and deliver solutionscultivate a diverse, inclusive, and equitable culture that values each employeecreate a highly engaged, empowered, and energized workforce in every departmentequip the company to break through barriers, overcome plateaus, and scaleEffective leadership isn't about what you can achieve-it's about what you can help others achieve. Make the switch from an antiquated top-down leadership style to a flatter, more nimble system in which every employee behaves and is treated like a leader.The Frontline CEO delivers the knowledge, strategies, and tactics you need to drive sustainable growth while creating a positive impact in the lives of your employees and community.

Pass the Surgical Technology Certification (CST) exam with ease! Featuring more than 1,700 Q&As, online practice tests, and summaries of important points for each chapter, this valuable resource provides the most complete review available for the surgical technology certification (CST) exam. The book is divided into six core sections to facilitate more effective studying and review. LANGE Q&A Surgical Technology Examination, Eighth Edition includes detailed answer explanations and covers all major areas of the surgical technology curriculum. This is an essential resource for students preparing for the certification exam as well as surgical technologists looking for the latest information on specific procedures such as orthopedics, plastic surgery, and emergency procedures.1,700+ exam-style questions with detailed answer explanations prepare you for what you will actually see on the examOnline practice tests help you assess your knowledge and hone your test-taking skillsOrganized into six core sections for the most effective study possible: Fundamental Knowledge, Infection Control, Concepts of Patient Care, Preoperative Preparation, Intraoperative and Postoperative Procedures, and Technology in the Operating Room Chapter synopses summarize key topics, terms, and objectives in quick-read bulleted textThorough coverage of cutting-edge topics such as robotics and endoscopic surgeryIdeal for use during coursework and for intensive exam preparation

The new, game-changing way to build a "cognitive brand" that connects with your customers in the deepest, most meaningful waysSuccessful marketing is all about unlocking the door to peoples' thoughts, feelings, memories, and fantasies. Tap into one or more of these, and your brand will stick forever. In Branding Between the Ears, world-renowned, marketing thought leader, Sandeep Dayal, shows you how to leverage behavioral psychology, social anthropology, and neuroscience to decode what goes on in consumer minds, and create effective marketing strategies to build the kind of loyalty that fuels today's brand giants. Dayal reveals that most successful cognitive brands are architected around three questions consumers ask themselves:. Does this brand give me good vibes? . Does what this brand says make sense to me? . Will I be happier if I buy this brand? These three factors, good brand vibes, brand sense and brand resolve are the hidden mantra for designing empathetic brands that push customers off the fence of indecision and indifference to fully engage with and inevitably buy them. Branding Between the Ears reveals paradigm shifts in building and executing brands that are informed by a burgeoning body of research in brain sciences, and offers a better way to make brands that not just stand out, but connect with consumers and embed in their thoughts inexorably to drive choice.Dayal is the marketing thought leader who predicted that "consumer collaboration" would be the key factor in winning people's trust online and giving consumers control over their personal information would be central to gaining their trust-issues that are unfolding today. Now, with Branding Between the Ears he provides equally prescient principles and new ideas for gaining the competitive edge in a largely uncertain future and winning with cognitive power brands.

The most comprehensive textbook available on therapeutic modalities in rehabilitation-enhanced by a full-color presentation and numerous case studiesThis practically oriented guide presents the basic science and current best available evidence for each type of therapeutic modality used in physical rehabilitation. Here, clinicians will find the information needed to determine which modality will be most effective in a given situation to achieve optimal patient outcomes. Each chapter examines the physiologic basis for use, clinical applications, specific techniques of application through the use of related laboratory activities, and relevant individual case studies for each therapeutic modality.Therapeutic Modalities in Rehabilitation, Sixth Edition is divided into six parts:Part 1: Foundations of Therapeutic Modalities examines the scientific basis for using therapeutic modalities, classifies the modalities according to the type of energy each uses, and includes guidelines for selecting the most appropriate modalities for managing pain and for use in different phases of the healing process.Part II: Electrical Energy Modalities discusses the principles of electricity, components of electrical and electrotherapeutic currents, treatment parameters, physiological responses to electrical current, iontophoresis, and biofeedback.Part III: Thermal Energy Modalities focuses on modalities which produce a change in tissue temperatures through conduction and convection including thermotherapy and cryotherapy.Part IV: Sound Energy Modalities covers modalities that utilize acoustic energy to produce a therapeutic effect, including therapeutic ultrasound and extracorporeal shockwave therapy. Biologic effects and clinical applications are also discussed.Part V: Electromagnetic Energy Modalities examines diathermy, as well as photobiomodulation (light therapy) treatment techniques and protocols.Part VI: Mechanical Energy Modalities includes chapters on traction, intermittent pneumatic compression, therapeutic massage and vibration.Presented in full color, the text is enhanced by valuable learning aids, including chapter objectives and summaries, figures and tables, clinical decision-making exercises, review questions, instructional videos, a glossary of key terms in each chapter, up-to-date references, case studies, lab activities, and appendices.

An AARP Work and Jobs Expert provides a road map to success for older workers navigating a post-pandemic workplaceWhen the coronavirus pandemic upended the US economy, many older workers lost their jobs and saw their retirement accounts take a hit. Those who remain employed are grappling with a new way of working: remotely from home, sometimes in isolation, facing daunting technological and social challenges. If you're over 50, this must-have career guide will not only show you how to navigate this new normal, it will empower you to take control of your professional and economic future-with hope, confidence, and optimism.In this book, Kerry Hannon-a leading authority and strategist who has spent three decades covering all aspects of business, careers, personal finance, and retirement-offers advice, guidance, and concrete action steps that will enable older workers to succeed in the workplace and prepare for a financially secure retirement. It features inspiring case studies of how workers over 50 have successfully pivoted and thrived. It identifies the jobs that will be in demand in the post-pandemic economy, as well as leading companies providing new opportunities for older workers in a variety of fields. An essential resource for full-time employees, freelancers, entrepreneurs, and small-business owners alike, In Control at 50+ will show you the way to a brighter professional and financial future.

A user-friendly, concept-first approach to ESL helps you learn to read, write and speak English quickly and easilyAs part of our new Must Know series, Must Know High School ESL makes sure what you really need to know is clear up-front. Rather than starting with goals to be met like other study guides, chapters begin with the must know ideas, or concepts. The chapter then shows you how these important concepts will help you succeed in your studies.Written by an expert ESL educator with decades of experience, Must Know High School ESL provides useful examples to help explain and clarify each topic, then follows up with more challenging aspects and exceptions to any rules. Every chapter closes with reinforcing exercises to help you get the practice you need and the confidence you want. With a focus on the essentials and extensive, practical examples, Must Know High School ESL shows you that understanding the must-know concepts can help you speak, read and write English quickly and painlessly.Features:Focused, must-know content approach helps you learn quickly and easilyExtensive, practical examples drive home essential topics250 real-life practice questions instill confidence and reinforce comprehensionA conversational writing style and engaging IRL (In Real Life) and BTW (By the Way) sidebarsExtensive audio to help you improve listening skills and comprehensionBonus app: Includes 100 flashcards to reinforce conceptsContent aligned to national standards