Böcker utgivna av Lannoo

Management book with a philosophical basis: how personal drama can lead to a radical approach on life and work

Steven Van Belleghem uses his research into more than 300 innovative companies, to answer the question of how to be customer-oriented in a world of automation and digitalisation.

A proven business model for selling to any kind of customer while increasing self-esteem and positively influencing the people around you.

A hopeful exploration of the healing power of music in the face of devastating loss and violence

The first book to offer a view on health trends over different sectors

Based on the series of practical examples, questionnaires and checklists you can learn how best to understand and influence your relations with stakeholders.

This book offers a realistic view of the retail sector of the future and sets out a practical framework for a successful strategy that combines profit, competitiveness and customer focus.

This book offers an aid to finding new ways out of the slump and in centralising innovation in every marketing plan.

Contact Center Management is an investigation into the stereotypes surrounding the sector. As it steers clear of hollowed-out theory and vague slogans, it offers a grounded approach to the creation of value for your company as well as for any client.

Draws from the insights of musicians like Lenny Kravitz and thought leaders such as Simon Sinek, Maya Angelou, George Kohlrieser and William Ury for reaching your dreams or those of others.

Secret tips to the best, unique places to eat in New York.

Published to accompany an exhibition at Museum Dr Guislain, which runs from 15 March-20 September 2015. The Museum aims to put the focus on important psychiatric problems and present them in a broader social and cultural context.

Presents a collection of interior design projects that have utilised lighting - both natural and artificial - as their main theme.

Based on the best recent practices, this book provides a direct insight into the negotiations you may need to have in the future.