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  • - Managing Processes and Interfaces to Develop a Highly Productive Organization
    av Daniel Samson
    649,-

    A guide to improving performance and productivity in any organization by effectively connecting business strategy with operations through streamlining interfacing activities.

  • - Creating Customer Loyalty through Service Recovery
    av Sarah Cook
    585,-

    Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.

  • av Neville Lake
    529,-

    A practical and accessible workbook that takes readers step by step through the strategic planning process, explaining the concepts and providing the tools and techniques needed to formulate and implement a strategic plan.

  • - New Thinking from the Next Generation of Agency Leaders
    av Nick Kendall
    705,-

    Think more broadly about brands and better serve your clients with a selection of essays from some of the best and brightest in the industry.

  • - A Practical Approach to Managing the Human Factors That Could Harm Your Business
    av Patrick McConnell & Keith Blacker
    649 - 1 805,-

    Add measurable value to your business with a more focused approach to people management and an understanding of people risk.

  • - The Rise of Supply Management
    av Gerard Chick
    719

    Considers the implications of global economic transformation for procurement, and discusses the value proposition offered by contemporary procurement to business.

  • - How to Increase Purchase Decisions at the Point of Sale
    av Markus Stahlberg
    529,-

    Convert shoppers into buyers at the point of purchase more effectively with this book written by 35 experts from around the globe.

  • - Vulnerability and Resilience in Logistics
    av Donald Waters
    675 - 2 335,-

    Supply Chain Risk Management provides a comprehensive overview of managing risk in supply chains. It explains how to identify, analyse, and respond to risk, and build a resilient supply chain.

  • - Psychometric Tests to Reveal Your True Potential
    av Jim Barrett
    299,-

    The Complete Personality Assessment provides numerous tests and self-assessment exercises to reveal not only who we are right now, but what we can do and where we can go as individuals and in our working lives.

  • - How Marketing Changed the Way We Look
    av Mark Tungate
    364

    Journey through the history and evolution of the multi-billion dollar global beauty industry and understand the marketing strategies used by those who create and sell the most successful beauty products.

  • - How to Design, Implement and Evaluate Effective Mentoring Programmes
    av Hilarie Owen
    379

    Design, implement and assess mentoring schemes in any organization to aid succession planning and talent development.

  • - How to Navigate the Media Flow
    av Hamish Pringle
    485

    Spending Advertising Money in the Digital Age provides detailed advice, backed up by solid research, on how to understand today's complex media landscape, allocate a brand's media budget most accurately, and then deploy it most effectively in order to build business.

  • - Assess Your Verbal Numerical and Spatial Reasoning Skills
    av Philip (Author) Carter
    255,-

    IQ and Aptitude Tests contains hundreds of practice questions which will enable readers to assess and improve their performance in IQ, numerical aptitude and verbal aptitude tests.

  • - What Every Sales Professional Should Know About How the Modern Buyer Thinks and Behaves
    av Peter Cheverton
    529,-

    Understanding the Professional Buyer is a practical guide for sales professionals. Providing insight into the behaviour and strategies of buyers it Includes guidance on; motivations and rewards, purchasing analysis and negotiation.

  • - How to Develop a Powerful Pricing Strategy for Your Business
    av Peter Hill
    585 - 1 215

    Using proven, practical pricing advice based on real life case studies this book shows how you to get your pricing strategy right every time.

  • av John Brown
    585,-

    Apply best practice in PR and communication to local government or public services with this practical and accessible text covering the issues related to both internal and external communication.

  • - The Definitive Guide to Leadership Skills and Knowledge
    av John Adair
    639,-

    John Adair's Leadership Lexicon is an all-in-one volume of his ground breaking and influential works on leadership. Including the international best-seller Leadership of Muhammad, it explores the nature of motivation, strategy and the skills needed to become a leader.

  • - Over 400 Questions for All Parts of the International English Language Testing System
    av Chris John Tyreman
    259,-

    How to Master the IELTS is an all-in-one guide to passing the IELTS. It covers all four modules and includes full-length practice exams and online MP3 files for audio listening tests.

  • - Strategies for Competing in the Global Value Chain
    av School of Business, Robert (Dean, American University of Sharjah) Grosse & m.fl.
    649 - 1 819

    Identify the opportunities and threats that emerging markets offer to established businesses with this practical book, which presents a value chain network model for strategic advantage.

  • - What Neuroscience Really Tells Us About the Puzzle of the Brain and the Brand
    av Erik Du Plessis
    489,-

    Explore the developments in neuroscience and neuromarketing, and how brain science can contribute to marketing and brand building strategies, including personality, consumer behaviour, decision making and market segmentation.

  • av David Oliver
    255

    A practical, accessible book which looks at the vital principles of good negotiation, that can result in improved business performance and better business relationships

  • - How to Work Effectively Across Cultures
    av Jeremy Comfort
    529,-

    Develop the skills to deal with different international managerial situations and work effectively across cultures.

  • av Damian Ryan
    489,-

    Learn important business lessons for your advertising or marketing career from this international collection of successful digital marketing campaigns.

  • av Kevin Keohane
    389,-

    Align the practices of brand management and talent attrition to drive growth and develop your organisation's strategy.

  • - Supervision, Ethics and Continuous Professional Development
     
    529,-

    Supervision in Coaching examines how coaches can use professional development tools including supervision and continuing professional development to improve and develop their coaching practice.

  • - Driving Business Growth Through Effective E-commerce
    av Christopher Bones & James Hammersley
    529 - 1 119,-

    Get the models and tools you need to support a customer-centric strategy and drive digital initiatives.

  • - The Dynamic Partnership of Air Freight and Supply Chain
    av Michael Sales
    715,-

    Looks at the function of the air cargo business and its role in global supply chains and logistics. This book examines how carriers are coming up with new methods and technologies to improve ground handling and road transport, traceability systems and barcoding, security and screening, and safe delivery of perishable items.

  • - Consumer Perceptions, Corporate Reputations
    av Jonathan Gabay
    559 - 1 405

    Combine insights from cognitive psychology, social psychology and neuroscience to reveal why we trust some brands more than others, and why some survive crises while others don't.

  • - A Step-By-Step Guide to Designing and Delivering Pay and Benefits
    av Michael Armstrong
    649,-

    The Reward Management Toolkit provides practical guidance on the steps required to develop and implement reward innovations and to manage key reward practices, including: bonus schemes, pay reviews and evaluating rewards.

  • - Award-winning Companies Reveal the Secrets of Their Success
    av Hugh Burkitt
    555

    Gain insight into the prestigious Marketing Excellence Awards and what great marketing looks like across a variety of brands with case studies and expert commentary.

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