Böcker utgivna av IWA Publishing

The report, building on a policy dialogue with a range of stakeholders in Korea, analyses how economic policy instruments under the responsibility of the Korean Ministry of Land, Infrastructure and Transport can be adjusted to contribute to water policy objectives. It also investigates how Smart Water Management Korea, an initiative by K-water that combines information and communication technology with water technology, can be harnessed to better contribute to water management in the country. Finally, it identifies some of the limitations of prevalent water allocation regimes which need to be addressed to make the best use of available water resources. Since 1965, the Korean Government has invested heavily in quantitative development strategies to meet water needs, and despite highly variable water availability, this has allowed for and facilitated rapid urbanisation and economic growth. However, several long-term trends are expected to affect the capacity of the current water management system to adequately respond to current and future water risks, such as rapid ageing of the population, fiscal consolidation and climate change. These call for a renewed emphasis on water use efficiency.

Agriculture is expected to face increasing water risks that will impact production, markets, trade and food security - risks that can be mitigated with targeted policy actions on water hotspots. This report develops the hotspot approach, provides an application at the global scale, and presents a mitigation policy action plan. The People's Republic of China, India and the United States are identified as countries facing the greatest water risks for agriculture production globally. A global simulation shows that, in the absence of action, water risks in Northeast China, Northwest India and the Southwest United States in particular could have significant production, price and trade consequences. Agriculture water risks could also result in broader socio-economic and food security concerns. Farmers, agro food companies, and governments can all play a role in responding to water risks at hotspot locations. A three-tier policy action plan is proposed to confront water risk hotspots, encompassing targeted responses, adapted national policies, strengthened market integration and international collaboration.

Despite the fact that nanotechnology has been present for a few decades, there is a big gap between how nanotechnology is perceived and what nanotechnology can truly offer in all sectors of water. The question to be answered is 'what more can we expect from nanotechnology' in the water field? The rational nano-design starts with well-defined problem definitions, necessitates interdisciplinary approaches, involves 'think-outside-the-box', and represents the future growth point of environmental nanotechnology. However, it is still largely new to the educated public and even scientists and engineers in water fields. Therefore, it is the purpose of this book to promote the concept of rational nano-design and to demonstrate its creativity, innovation, and excitement. This book presents a series of carefully selected rationally designed nano- materials/devices/surfaces, which represent drastically different, ground-breaking, and eye-opening approaches to conventional problems to embody the concept of nano-design and to illustrate its remarkable potential to change the face of the research in water industry in the future. Each of the book contributors is world-renowned expert in the burgeoning field of rational nano-design for applications. Rational Design of Next-generation Nanomaterials and Nanodevices for Water Applications is intended for undergraduates, graduates, scientists and professionals in the fields of environmental science, material science, chemistry, and chemistry engineering. It provides coherent and good material for teaching, research, and professional reference. Contents: Introduction to rational nano-design for water applications; Rational design of smart materials/surfaces with switchable oil wettability for sustainable oil-spill cleanup; Rational design of three-dimensional macroscale porous electrodes for bioelectrochemical systems; Design of (photo)electrochemical active membranes as next-generation filtration devices; Hierarchical materials as a design concept for multifunctional membranes; Rational design of functional nanoporous materials to confine water pollutant in controlled nano-space; A next-generation forward osmosis draw solution design; Rational design of magnetic permanently-confined micelle arrays (Mag-PCMAs) materials for sustainable water and soil remediation; Rational design of an all-in-one lab-on-chip device for direct seawater desalination; Design of micro-sized microbial fuel cells as miniature energy harvesters Author: Peng Wang, King Abdullah University of Science and Technology

Rainwater as a resource has been underrated due to scientific misunderstandings about its quality, the lack of hydrologic design tools for small catchments, such as roofs, the preference for large infrastructures, and the small number of successful cases reported. This book summarizes 17 years of scientific research, operational monitoring, and practical demonstration projects made at Seoul National University Rainwater Research Center. A new paradigm of rainwater is proposed, which is to collect rainwater and use it, instead of draining it. Based on conventional hydrology and methodology, a hydrologic modelling method for micro-catchment is suggested. By incorporating several controllable measures into the design, the system can solve several water-related problems such as flooding, water conservation, emergency water storage, and groundwater recharge. Now is the time to adapt. Many good examples are reported from around the world, including South Korea. Fifty-nine South Korean cities have announced regulations and commitment to become 'Rain Cities' by offering financial incentives to rainwater management systems or subsidizing them. This book is written to give hope to those who seek to transform their community from a 'Drain City' to a 'Rain City'. It has been prepared to clear the ambiguity about rainwater management and transform the experts as well as the citizens to become active proponents of rainwater. This book can be a guide to transform the world into Rain Cities, and become a viable solution toward Sustainable Development Goal Number 6.

Customer Experience Management for Water Utilities presents a practical framework for water utilities to become more focussed on their customers. This framework is founded on Service-Dominant Logic, a contemporary theory of marketing that explains value creation as a process of co-creation between the customer and the service provider. Standard models for marketing do not apply to monopolistic water utilities without modification. The first two chapters develop a marketing mix tailored to water utilities to assist them with providing customer-centric services. The water utility marketing mix includes the value proposition, internal marketing, service quality and customer relationships. he book discusses the four dimensions of the marketing mix. Chapter three presents a template for developing value propositions to assist water utilities in positioning their service. This model is based on the needs and wants of individual customer segments and the type of service. Chapter four discusses internal marketing, activities designed to improve the way utilities add value for customers. This chapter also analyses potential tensions between engineering and science-oriented employees and proposes methods to resolve these tensions. The final chapters describe customer relationships from both a theoretical and practical perspective. The customer experience is a complex phenomenon that is difficult to quantify. The book provides a method to measure the experience of the customer, based on service quality theory and psychometric statistics. Customer Experience Management for Water Utilities is one of the first books that discusses urban water supply from a marketing perspective. This perspective provides a unique insight into an industry which is often dominated by technological concerns. This book is a valuable resource for Water Utility Managers and Regulators, as well as for Marketing Consultants seeking to assist water utilities to become more customer focussed.

Hydraulic Design and Management of Wastewater Transport Systems is a manual resulting from the research project CAPWAT (CAPacity loss in wasteWATer pressure pipelines), which researched the mechanisms for the creation, stagnation and discharge of gas bubbles in wastewater pressure pipelines. During this six-year research programme, it was recognised that there is no hydraulic manual/guideline that focuses on the entire wastewater pressure pipeline system, the processes it includes, and the interaction between the pressure pipeline and the pumping station. This manual provides a compilation of all the hydraulic knowledge that is necessary for designing a wastewater transport system and to manage it operationally. The wastewater transport system is the link between the collection and treatment of the wastewater and the collection system includes, among others, the gravity flow sewage system from the house (or consumer) and service connection through street and main sewers up to the suction basins. The transport system, for which this manual was written, includes the suction basin, the sewage pumping station and the pressure pipelines. Wastewater transport systems are becoming more complex due to building larger sewage water treatment plants, wastewater being transported over greater distances and increasingly more (and smaller) pipelines connecting to the main sewers. The operation of the pumping stations is largely determined by how the entire system behaves. Insight into this operation is, therefore, crucial for proper design and management. The central point of the design is to create an independent and safe system with the necessary transport capacity at minimum societal costs. Predominantly, the management aspect focuses on guidelines to maintain the design principles regarding capacity and required energy.

Regulation of Urban Water Services provides an overview of the regulation ofsuch services around the world and in Spain."

The Inter-American Development Bank (IDB), in cooperation with the International Water Association (IWA), has developed a rating system that assesses the performance of water and sanitation service providers in a comprehensive way. AquaRating: An international standard for assessing water and wastewater services aims to provide an industry standard for utilities. The innovative rating system seeks the improvement of the service delivered by means of a rigorous and systematic assessment. AquaRating comprises more than 100 assessment elements organized in eight rating areas: Service Quality, Efficiency in the Planning and Execution of Investments, Operating Efficiency, Business Management Efficiency, Financial Sustainability, Access to Service, Corporate Governance, Environmental Sustainability. Each of the assessment elements and consecutively rating areas is assigned a rating (from 0 to 100), which in turn are aggregated into a single rating for the utility. Assessment elements consist of qualitative good practices and quantitative indicators. The total compliance with practices and achievement of the most demanding indicators levels means delivery of an excellent service and, therefore, awards a maximum rating of 100 points.AquaRating takes into account the quality of the information supporting the ratings results by correcting the rating for the reliability level of such information. The rating results are certifiable thanks to an independent audit of the supporting information. The expected benefits of the system are manifold: Utilities- Identify areas of improvement, receive guidance and monitor progress over time.- Obtain an external and credible performance rating, which contributes to foster reputation, accountability and acceptance by key stakeholders, gain access to new markets and finance, and attract qualified staff.- Get access to a knowledge and assessment framework that fosters continuous learning. Governments, regulators and development agencies- Use the system to stimulate utilities to maintain or improve their performance and to target technical assistance and finance according to the specific opportunities for improvement identified. Consumers- Obtain better services in terms of access, quality, efficiency, sustainability and transparency.

The Inter-American Development Bank (IDB), in cooperation with the International Water Association (IWA), has developed a rating system that assesses the performance of water and sanitation service providers in a comprehensive way. AquaRating: Un estndar internacional para evaluar los servicios de agua y saneamiento aims to provide an industry standard for utilities. The innovative rating system seeks the improvement of the service delivered by means of a rigorous and systematic assessment.AquaRating comprises more than 100 assessment elements organized in eight rating areas: Service Quality, Efficiency in the Planning and Execution of Investments, Operating Efficiency, Business Management Efficiency, Financial Sustainability, Access to Service, Corporate Governance, Environmental Sustainability. Each of the assessment elements and consecutively rating areas is assigned a rating (from 0 to 100), which in turn are aggregated into a single rating for the utility. Assessment elements consist of qualitative good practices and quantitative indicators. The total compliance with practices and achievement of the most demanding indicators levels means delivery of an excellent service and, therefore, awards a maximum rating of 100 points.AquaRating takes into account the quality of the information supporting the ratings results by correcting the rating for the reliability level of such information. The rating results are certifiable thanks to an independent audit of the supporting information.The expected benefits of the system are manifold: Utilities- Identify areas of improvement, receive guidance and monitor progress over time.- Obtain an external and credible performance rating, which contributes to foster reputation, accountability and acceptance by key stakeholders, gain access to new markets and finance, and attract qualified staff.- Get access to a knowledge and assessment framework that fosters continuous learning. Governments, regulators and development agencies- Use the system to stimulate utilities to maintain or improve their performance and to target technical assistance and finance according to the specific opportunities for improvement identified. Consumers- Obtain better services in terms of access, quality, efficiency, sustainability and transparency.

This report describes the governance arrangements, operational modalities and use of regulatory tools across a sample of 34 bodies responsible for regulating the provision of drinking water and wastewater services, based on the OECD Best Practice Principles for Regulatory Policy: The Governance of Regulators.

This report highlights the importance of stakeholder engagement and provides proven solutions that can be adapted and replicated. In this way, it seeks to inspire policy makers to reform and modernize their water governance frameworks towards greater inclusiveness.