Böcker utgivna av HarperCollins Focus

A concrete plan for putting emotional Intelligence (EI) to work makes all the difference---and here is yours. The EQ Difference delivers real examples, self-assessment tools, team-focused exercises and more to help you leverage EI, raise your organization's emotional quotient, and fuel a surge in productivity and morale that will boost your bottom line.

When it comes to preparing a new generation of leaders, trainers have their work cut out for them. The Leadership Training Activity Book is a collection of engaging, sure-fire exercises based on the best, most up-to-date learning theory for preparing the leaders of tomorrow.

Leadership expert John C. Maxwell takes readers on a life-changing journey to develop the twenty-one character traits all great leaders share.

This new edition of the bestselling Discipline Without Punishment has been updated to help a new generation of managers adopt a positive, proven method for getting problem employees back on track. Packed with real-life examples, sample dialogues, and helpful worksheets, the book remains an eye-opening and forward-looking guide to making your disciplinary system equitable and effective.

If you want to see your dream come to fruition, you must learn how to develop the leaders around you.

The Project Management Question and Answer Book is an indispensable guide covering everything from estimates, quality control, and communications, to time-, risk-, and human resource management. It is a practical, constantly usable resource for understanding fundamental project management issues and implementing workable solutions.

Learn to give powerful speeches that capture an audience's attention and drive home a message. Lost Art of the Great Speech covers every essential element of a great speech, including outlining and organizing, beginning with a bang, making use of action verbs and vivid nouns, and handling questions from the audience.

This is the 'what you need to know' guide for everyone who wants to make the most of their leadership opportunity.

The Conflict and Communication Activity Book offers 30 ready-to-use exercises trainers can use to help workshop participants communicate more effectively and create positive outcomes from conflict situations.

Exceptional customer service doesn't just happen---there are intentional, repetitive practices that companies known for their amazing customer service carry out. Secret Service reveals the hidden systems behind these few exceptional companies and the actions they take that any business can utilize so as to consistently surpass customer expectations.