Böcker utgivna av HarperCollins Focus

Nearly all managers dream of being inspiring leaders who elicit the most from their people. But while they may understand the skills needed to manage their teams, very few know how to put their knowledge into practice. This book focuses not just on "understanding" principles of good management, but on taking action.

A Manager's Guide to Improving Workplace Performanc e offers a practical, step-by-step approach to guiding employees to excellence by analyzing their problem areas, developing creative solutions, and implementing change.

Drawing from real-life stories, this helpful and humorous guide provides readers with practical advice for handling a wide range of difficult types. From whiners and wastrels to the needy and nefarious, this book gives readers the tools they need to handle any type of difficult employee.

In a newly updated second edition, Resolving Conflicts on the Job gives succinct and clear guidelines for dealing with conflict on both interpersonal and organizational levels.

The Sales Compensation Handbook provides the information and tools needed to design and implement top-notch sales compensation programs. This authoritative reference from experts at Towers Perrin provides guidance on all aspects of compensating salespeople.

Maximize profits! Create shareholder wealth! These are the values driving many businesses today. Whipped into a frenzy by the single-minded pursuit of these goals, companies often end up sacrificing good judgment, value, and, ultimately, the very success they were striving to achieve. This sad trend can be reversed with Value Driven Management. Value driven management is aimed at creating and sustaining value over time.

Who says customer service guides have to be boring? Learn from one of the most entertaining and instructive customer service books ever written: Aesop's fables.

Companies are increasingly looking for ways to motivate and develop their employees' emotional intelligence. This book presents trainers and coaches with 50 innovative exercises to be used for either individuals or groups. The activities found in the book are grouped according to the various core competencies associated with Emotional Intelligence.

For more than 200 years, the U.S. Marine Corps has been a paragon of world-class leadership, excelling in the areas of motivation, training, and management. Semper Fi -- which since its hardcover publication has become a best-selling, business leadership classic -- shows readers how to adapt these proven practices for their own organizations.

Your success at any management level depends largely on your ability to deal with other people. In this business-oriented approach to interpersonal relationships, learn how to assess various behavior patterns and how to use that knowledge to capitalize on your strengths, minimize your weaknesses, and get the results you want from others.

What Every New Manager Needs to Know gives readers the skills they need to excel in their new responsibilities, such as managing the relationship between individual and team performance, making key people decisions like hiring, coaching and evaluating, developing budgets, and mastering the skills of project management.

Can manners (or lack of them) really kill a career? Absolutely. In an era when companies are competing on the basis of service, manners are much more than a social nicety -- they're a crucial business skill. In fact, good manners are good business. This no-nonsense ''manners reference'' refreshes readers on everyday etiquette and makes sure they're on their best behavior.

Synopsis coming soon.......

Stop relying on Internet traffic and marketing leads. Take control of your prospect pipeline today!

Kids change our lives, adding joy but draining bank accounts. Learn from moms who have successfully become their family's Chief Financial Officer!

Synopsis coming soon.......

In this YA novel from author Christina June, Tatum Elsea's summer is off to a rough start, but neither strict stepmothers nor community service will keep her from chasing her dreams---especially when those dreams involve starting a graphic design business and getting a first date with a smart and funny musician who may be her Prince Charming.

A lifetime of cooking knowledge, passed down from generations of food lovers. Features classic go-to recipes and an elegant design.

You know all about match making when it comes to finding the right person. But do you need a match maker to help you find the right job?

In this steampunk-flavored YA novel by Evangeline Denmark, Grey has a secret the Chemists who rule her town can never know. But when her best friend is taken for punishment, Grey risks everything---and finds herself in a world hidden within a curio cabinet, where porcelain and clockwork people are real, and her secret has far-reaching consequences.

The Complete Guide to Investing in Foreclosures is written to help readers identify and take advantage of investing opportunities while avoiding the pitfalls. The book also shares the smart moves to make at every stage of the process.

Now is the perfect time to turn your culinary hobby into the moneymaker your friends keep telling you it can be!

Learn how to cultivate a sales community that brings out the best in everyone . . . and ensure sustained success!

The secret to lasting weight loss has less to do with what you eat, but why you eat it. What are your emotional triggers and ingrained habits that are hindering your dieting efforts?

What is the right approach to potty-train your child? Stress-Free Potty Training recognizes that every child is different. Beginning with a simple quiz to help find the method that will best work for your little one, this insightful guide then provides targeted techniques for your situation and takes the worry out of this important life transition.