Böcker utgivna av HarperCollins Focus

The Complete Guide to Accelerating Sales Force Performance develops an effective, innovative framework for evaluating and improving the performance of any sales force. This book identifies and describes the key factors for creating a fast-track, go-to-market strategy.

A good appraisal system can serve as an effective structure for culture change within an organization -- and it can help ease one of every manager's most dreaded duties. Now, based on 25 years of experience, Dick Grote gives readers everything they need to make the process work well.

Double the babies means double the challenges! Learn from a mom who knows what you're going through how best to navigate the difficult but rewarding phase of caring for newborn twins.

Organized in an easy-to-access, quick-reference format, this bestselling guide is a passport to worldwide negotiation skills---and greater business success.

The Facility Manager's Guide to Finance and Budgeting is the first primer designed to teach them the ropes quickly, concisely, and with minimum pain.

Exceptional leaders are the ones who are able to analyze problems, optimize resources, inspire loyalty, and execute strategy. There is no more stunning example in history than Alexander the Great. The Wisdom of Alexander the Great reveals four leadership processes distilled from the life and extraordinary accomplishments of Alexander, King of Macedonia.

John Maloof has built a stellar career by farming For-Sale-By- Owner (FSBOs) properties. He made six figures his first year as a real estate agent using his prospecting plan. Here, he shows other agents how they can do the same. He also provides Internet resources and a sample resume and log sheet.

Teams have evolved into an important structure in business today--and are now needed more than ever. An insightful collection of activities, Team Workout provides facilitators, trainers, leaders, and managers with a wide variety of tools to increase team effectiveness and upgrade skills and knowledge within today's challenging organizational environment.

When the pressure is on to root out an elusive software or hardware glitch, what's needed is a cool head courtesy of a set of rules guaranteed to work on any system, in any circumstance. Written in a frank but engaging style, Debugging provides simple, foolproof principles guaranteed to help find any bug quickly.

Nearly all managers dream of being inspiring leaders who elicit the most from their people. But while they may understand the skills needed to manage their teams, very few know how to put their knowledge into practice. This book focuses not just on "understanding" principles of good management, but on taking action.

A Manager's Guide to Improving Workplace Performanc e offers a practical, step-by-step approach to guiding employees to excellence by analyzing their problem areas, developing creative solutions, and implementing change.

Drawing from real-life stories, this helpful and humorous guide provides readers with practical advice for handling a wide range of difficult types. From whiners and wastrels to the needy and nefarious, this book gives readers the tools they need to handle any type of difficult employee.

In a newly updated second edition, Resolving Conflicts on the Job gives succinct and clear guidelines for dealing with conflict on both interpersonal and organizational levels.

The Sales Compensation Handbook provides the information and tools needed to design and implement top-notch sales compensation programs. This authoritative reference from experts at Towers Perrin provides guidance on all aspects of compensating salespeople.

Maximize profits! Create shareholder wealth! These are the values driving many businesses today. Whipped into a frenzy by the single-minded pursuit of these goals, companies often end up sacrificing good judgment, value, and, ultimately, the very success they were striving to achieve. This sad trend can be reversed with Value Driven Management. Value driven management is aimed at creating and sustaining value over time.

Who says customer service guides have to be boring? Learn from one of the most entertaining and instructive customer service books ever written: Aesop's fables.

Companies are increasingly looking for ways to motivate and develop their employees' emotional intelligence. This book presents trainers and coaches with 50 innovative exercises to be used for either individuals or groups. The activities found in the book are grouped according to the various core competencies associated with Emotional Intelligence.

For more than 200 years, the U.S. Marine Corps has been a paragon of world-class leadership, excelling in the areas of motivation, training, and management. Semper Fi -- which since its hardcover publication has become a best-selling, business leadership classic -- shows readers how to adapt these proven practices for their own organizations.

Your success at any management level depends largely on your ability to deal with other people. In this business-oriented approach to interpersonal relationships, learn how to assess various behavior patterns and how to use that knowledge to capitalize on your strengths, minimize your weaknesses, and get the results you want from others.

What Every New Manager Needs to Know gives readers the skills they need to excel in their new responsibilities, such as managing the relationship between individual and team performance, making key people decisions like hiring, coaching and evaluating, developing budgets, and mastering the skills of project management.

Can manners (or lack of them) really kill a career? Absolutely. In an era when companies are competing on the basis of service, manners are much more than a social nicety -- they're a crucial business skill. In fact, good manners are good business. This no-nonsense ''manners reference'' refreshes readers on everyday etiquette and makes sure they're on their best behavior.

Jonah has loved Stormi since she literally dropped from the sky during a tornado when they were young. But Jonah is stuck in the friend zone. On top of everything, he has severe scoliosis and seizures, whereas Stormi is beautiful and talented. But she also has the ability to know things before they happen, a dangerous gift within their small town.

In Bailee Madison and Stefne Miller's novel, Losing Brave, seventeen-year-old Payton Brave is desperate to uncover what happened to her twin sister, who disappeared one year ago. As she begins to question everything around her, Payton becomes caught in a mystery that goes deeper than she ever imagined.

You have an exciting new project to pitch, an inspired speech to give, or an important email to send. And only 8 seconds to get heard, remembered, and results. Ready, set, go!

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Stop relying on Internet traffic and marketing leads. Take control of your prospect pipeline today!

You don't have to just learn to live with "problem people" (or fire them!). Transform the troublesome into the tremendous!