Böcker av Vivian Scott

Learn to: Manage conflicts and restore peace in the workplace Create and maintain a positive working environment Maximise the potential of your team and improve productivity Address conflicts, resolve disputes and restore peace Working your way through conflict in the office can present unexpected challenges, but there's no reason to feel unprepared. With this helpful guide, explore different approaches to negotiating and mediating a successful resolution for you and your team. Understand conflict at work -- discover some contributors to conflict and tap into resolution expertise Find out what emotions bring to conflict -- grasp why people think the way they do and how to process difficult situations Practice self-awareness -- explore common managerial pitfalls and take a realistic view of your skills It's all about negotiation -- encourage communication, work through resistance and meet privately with individuals Open the book and find: When to address conflict Help with starting a mediation meeting Tips for creating a working agenda Ways to assess the intensity of a conflict Guidance on designing a conflict resolution plan How to work with Human Resources Pearls of wisdom from professional mediators

Dieses Buch gibt Hilfe zur Selbsthilfe bei der Lösung von Konflikten im Berufsleben. Die Autorin zeigt, wie Sie Konflikte mit Ihren Kollegen oder als Vorgesetzter zwischen Mitarbeitern verstehen und entschärfen und im besten Fall lösen. Sie erfahren, wie Sie sich selbst und andere bewusst wahrnehmen, wie Sie klar kommunizieren und Konflikte vermeiden oder so lösen, dass eine Win-win-Situation entsteht. Sollte das nicht möglich sein, wird auch aufgezeigt, wie Sie Konflikte mit externer Hilfe - einem Mediator - lösen können.

Managing employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. This book provides the tools and advice you need to restore peace, train your colleagues to get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale.