Böcker av Thomas Kochman

In this book, the author draws attention to a rarely acknowledged problem in inter-ethnic communications: A difference in means (or style) rather than ends (or goals) impedes many attempts at communications among Americans...His thesis is convincing and his demonstrations impress the reader with the range and importance of stylistic conflicts...The potential for conflict and misunderstanding which inheres in these stylistic differences has alarming implications.

Emphasizes the need for a multicultural - rather than homogenizing - approach and offers ideas for turning the workplace into a more interactive community for everyone who works there.