Böcker av Steven J Slater

Service Design Models, Tools & Templates is a collection of techniques from the Service Designer''s Handbook Series, a suite of courses and handbooks published by the International Service Design Institute, Inc., featuring techniques and case studies for designing and building services (Lines of Business). The content is presented in sequential order, so practitioners can use the book for successive stages of designing. To learn more: www.internationalservicedesigninstitute.com,

The Master is a guide for senior designers to improve services under their direction. The handbook includes ideas, demonstrations. diagrams and explanations for service design models and tools for diagnosing and fixing services. Topics include service prototyping, managing customer feedback, diagnosing services, measuring user experiences, and recovering failed service experiences.

Collection of service design models and tools from service design textbooks: The Apprentice, The Journeyman, and The Master