Böcker av Shep Hyken

Amazement is a habit that anyone can master--in business or in your personal life--and Shep Hyken knows the tricks to making it your own.

The Cult of the Customer is about creating the kind of customer experience that leads to loyalty and referrals. Author Shep Hyken takes concepts from customer service, customer loyalty, internal service, and the customer experience and puts them into an easy-to-implement format that will lead an organization's culture to a cult of amazement.