Böcker av Peter Pande

Explains the impressive benefits of Six Sigma's improvement-driven and customer-centric approach to business leaders and managers. This book reveals how GE, Motorola, and other companies used Six Sigma to fine-tune products and processes, improve performance, reduce costs, build customer loyalty, and increase profits.

Provides employees with an explanation of the core ideas behind Six Sigma, the crucial roles and responsibilities employees have in a Six Sigma initiative, and how Six Sigma can benefit them. This book describes the fundamentals and foundations of Six Sigma, and the changes and challenges they are likely to see.

Six Sigma is the most talked-about, and successful, business improvement initiative. This work is designed as a implementation manual, and explains how to use Six Sigma methods to identify products and processes that need improvement, then use a proactive approach to either improve or redesign them - boosting performance, and reducing costs.

Six Sigma was originally developed at Motorola in the 1980's and has become one of the most widely discussed and reported trends in business over the past two years, thanks largely to the phenomenal successes of the Six Sigma program at one of the world's most successful companies, GE.