Böcker av Matthew A. (BorgWarner Turbo Systems Engineering Barsalou

The Quality Improvement Field Guide covers the key aspects that quality professionals need to know to attain mastery in their field. After reading this book, readers will not only gain an understanding of the key quality improvement concepts, but will also gain the practical insight required to implement them correctly. Describing each quality method with sufficient detail so that readers can immediately apply them, this book is an ideal guide for anyone new to the field of quality as well as experienced quality professionals who need a quick overview.

This book covers root cause analysis (RCA), with an emphasis on using quality tools to empirically investigate issues. It starts with the theoretical background and then provides step-by-step instructions for performing RCA using various quality tools. The book explains how to use plan-do-check-act (PDCA) together with the scientific method and quality tools when investigating quality failures. The tools and concepts presented are appropriate for both the manufacturing industry and service industry.