Böcker av Marc Mancini

Have you ever wondered how the cruise business works? If you have, then The CLIA Guide to the Cruise Industry is perfect for you. Originally conceived as a component of the Cruise Lines International Association (CLIA) certification program, this combination textbook-workbook will provide you an insight-filled voyage through every aspect of the cruise business.It approaches its topic from the perspective of working professionals. Reviewed by some of the most knowledgeable and experienced executives in the cruise business, you''ll get a rare insider''s look on how cruise sales, marketing, and operations come together.It makes reading about cruising fun. The CLIA Guide to the Cruise Industry uses a lively and relaxed style of prose. It will make cruising come alive for you.It uses dozens of learning strategies to help you understand and remember what you learn. Highlighting, bullet points, headings, graphs, tables, color photos, self-diagnostics, case studies and application activities serve to clarify, magnify, and reinforce what you read.It provides an insider''s look at the cruise business. A senior VP at Royal Caribbean Cruise Line called this book''s author, Dr. Marc Mancini, the guru of the cruise industry. He has designed over 150 CLIA training programs for cruise-related companies, including Seabourn, Norwegian Cruise Line, Holland America Line, Hurtigruten, American Cruise Lines and Delta Queen. This ensures that what you read reflects real-world insights into the cruise business.Whether you are a student, a traveler or just curious about the cruise industry, The CLIA Guide to the Cruise Industry will provide you with an intimate, detailed and accurate look into one of the true success stories of our times.

Practical, comprehensive, entertaining and reader-friendly, Access: Introduction to Travel and Tourism will provide you with an insider''s perspective of travel-, tourism- and hospitality-related businesses and how they interact to form the world''s largest industry.Written by noted industry consultant Dr. Marc Mancini and used by travel schools and corporate trainers worldwide, this award-winning textbook-workbook will take you on an insightful, real-world exploration of the major segment of this vast collection of businesses: lodging, travel agencies, food services, air transportation, the tour business and cruise companies.In addition, Access reveals how to market, sell to and serve the traveling public. It explores the powerful motives behind every kind of travel purchase. It devotes full chapters to destination geography and how technology has altered the landscape of the business.Access is recognized for its rich and varied content, but it''s also unique in the way that it addresses the cognitive style of today''s reader. It incorporates the latest findings on how they absorb information. Its graphic design, interactive elements, self-diagnostic activities and profiles of industry pacesetters all come together to ensure that you''ll understand the industry.┬╖      Its format features multiple headings, boldfaced and italicized items, photos, sidebars, charts and full-color presentation.┬╖      The prose is brisk, airy, tight and a pleasure to read.┬╖      Diagnostic activities throughout the book allow you to measure the skills needed to succeed in this business.┬╖      Each chapter concludes with review questions to reinforce the content and two or three interactive activities that encourage creative solutions. These activities are one of the most praised features of Access.Are you a travel teacher or trainer? If so, you''ll find that Access can be easily adapted to both online and in-person learning.For all these reasons, the Association of Educational Publishers named Access the best new textbook of the year when it was first released - in any subject. No other travel or hospitality textbook has ever received this prestigious honor.

Features 24 time-saving tools and techniques that you can put to use to make every minute on the job more productive. This book reveals secrets for anticipating instead of reacting, eliminating procrastination, and delegating tasks.

Provides techniques and tools for making every minute count as it dispels myths that can actually cost instead of save valuable time. This book helps managers match the right time-saving tool to each situation, reveals secrets for anticipating instead of reacting, and explains how any manager can eliminate procrastination.