Böcker av Judith Stilz Ogden

Recognizing that managers in all areas of work often spend a significant amount of their time dealing with conflict, The Conflict Management Skills for Leaders Reader helps students develop the knowledge and skillsets they need to effectively resolve, prevent, and navigate every aspect of conflict. Opening chapters feature readings that explain why conflict management skills are essential for leaders and introduce readers to key concepts in managing conflict. Additional chapters address heuristics and biases, negotiation skills, mediation, the necessity of effective communication, and interpersonal conflict. Readers learn how to resolve workplace issues, design dispute resolution systems, and handle conflict in groups and teams. Closing chapters focus on gender issues in managing conflict and cross-cultural conflict. Throughout the anthology, introductions from the editor, activities, and discussion questions enrich the reading experience and inspire critical thought. An essential resource for current and future leaders, The Conflict Managements Skills for Leaders Reader is an ideal text for courses in business management, organizational behavior, leadership, and any other course with an emphasis on managing others.