Böcker av Harry Scarbrough

Thoroughly grounded in an extensive body of international research and analysis, Managing Knowledge Work and Innovation demonstrates that knowledge work depends primarily on the behaviours, attitudes and motivations of those who undertake and manage it and not simply on the implementation of information systems technology.

The 1980s and 1990s have seen the break-up of conventional approaches to the management of professional expertise. This book surveys these shifts in the management of expertise by presenting empirical findings from both manufacturing and service industries and occupations as diverse as management consultants, IT workers and NHS doctors.