Böcker av Erica Keswin

Build a business with relationships at the center, and you will seize the competitive edge in today's volatile job/or talent marketPeople are quitting their jobs in droves, then coming back. Employees are demanding flexibility, while some leaders insist they return to the physical office. Remote work is incredibly convenient but complicated. The job market is always in flux, but one thing is for sure: the last few years have presented the greatest challenges the business world has ever faced. Don't freak out. If you accept the new reality and harness the incredible power of healthy, authentic relationships, you can seize the competitive edge in this new world of work.In The Retention Revolution, Keswin makes the case for completely rethinking the nature of work, workers, and workplaces. Rather than view a workforce as a talent pool filled with loyal company employees, you should look at it as a constantly flowing river of dynamic, robust human beings, where people come and go-and often come back. Keswin walks you through this reframing process and replaces seven old ideas that don't serve anyone anymore with powerful new concepts that drive organizational success, including:Old: Stability leads to growth New: Dynamic change is what powers people and organizationsOld: People are only working when you can see them New: Autonomy and flexibility make work workOld: The more technology, the better New: Developing your tech intelligence is paramountOld: Professional development should be job-related New: Companies benefit from well-adjusted employees; personal development is professional developmentThis game-changing playbook is filled with accessible and actionable case studies and research that will prove how transforming these old ideas into new beginnings is good for people, great for business, and just might change the world.With The Retention Revolution, you have everything you need to form deep connections with employees (and even potential employees), starting with the organization's very first contact with the person and extending to throughout the person's entire career.

From the Wall Street Journal bestselling author of Bring Your Human to Work comes an indispensable guide to taking your employee engagement to the next level.In Bring Your Human to Work, Erica Keswin laid down the rules and protocols of a human workplace. Now, in Rituals Roadmap, she shows us how to further employee engagement, explaining that workplace rituals foster a sense of belonging and help workers connect with one another and their work. From our morning cup of coffee to the standing Wednesday morning meeting with our team, our lives are steeped in rituals. Rituals Roadmap combines cutting-edge scientific research with examples from the most human companies, like Starbucks, Microsoft, Chipotle and LinkedIn, showing how they establish rituals during meetings, employee onboarding procedures, and daily interactions among coworkers. Whether you choose to pass around a stuffed penguin at your weekly meeting to express gratitude like Aria Finger of DoSomething, or decide to make lunchtime a daily ritual with your team in the same way one top performing team at Douglas Elliman does, rituals create community and change us in a way that conjures lifelong commitments. If you're serious about employee engagement, Rituals Roadmap is your blueprint for creating a workplace full of engaged, connected employees who drive revenue and stay at their jobs long term.