The story of fictional ITSM practitioner Chris as he faces the challenge of transforming behaviour to achieve business goals. Previously published as "No One of Us is as Strong as all of Us".
This innovative work of fiction demonstrates how ITIL(R) best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organization's particular needs.
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