Exploring the story of user involvement in the NHS over the last 30 years, this fascinating new book provides an analysis of the conceptual terrain that underlies debates about public and patient involvement. It is essential reading for students in all health related disciplines for whom the user experience is key.
Examines what health care and services would look like if they were based on the experiences and concerns of their users. The book provides an overview of contemporary debates, outlines the different roles of individuals and explores voluntary organizations' operations and their limiting factors.
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