Ledarskap & strategi

In the world of industry and management, the service industry is unique. This book provides a comprehensive framework in which to discuss the unique management issues of the service industry, and looks into the special characteristics of services and the conditions necessary for success in the management of service organizations.

Originally published in 1947, the fourth edition of this title investigates the impact of changing social values and modern technology on the operation of organisations. Written for managers and other professionals, as well as students in related areas who wish to understand the decision-making processes at the heart of organisation and management.

This book is for people who want to learn, especially while treading the fertile ground of organizational life. This volume contains 172 pieces of writing by 67 authors, describing tools and methods, stories and reflections, guiding ideas and exercises and resources which people are using effectively.

Generally referring to all forms of social coordination and patterns of rule, the term 'governance' is used in many different contexts. In this Very Short Introduction, Mark Bevir explores the main theories of governance and considers their impact on ideas of governance in the corporate, public, and global arenas.

Shutdown management is project management of a special kind: managing the repair, replacement or maintenance of critical systems. This book shows the maintenance manager how to get the job done correctly. It covers projects ranging from weekend overhauls through to complete plant rebuilds. It includes detailed check-lists and step-by-step guide.

The international bestseller-don't compete without it!

With a new foreword by Ken Blanchard How management can effectively rid themselves of 'monkeys' - other people's responsibilities that cling to them and prevent them managing efficiently.

A business strategy handbook from the world-famous marketing phenomenon Jay Abraham. It shows how to identify hidden assets, overlooked opportunities and untapped resources in your business, including case histories and state-of-the-art strategies to help you succeed in your career and maximise your profits.

Drawing on lessons learned from working with 15000 corporations, Michael Gerber debunks common corporate myths about management and leading, exploring why every manager must take charge of his or her own life and develop an entrepreneurial mindset for both the individual and the organization.

Discusses the problems and issues highly sensitive people face - including feeling overwhelmed by work pressures, overstimulation in the workplace, and lack of confidence. This book provides strategies to find work you can embrace, not just endure. It also includes exercises, ways to take breaks and provides helpful personal assessment features.

The essential complement to the pathbreaking book COMPETITIVE STRATEGY, Michael E. Porter's COMPETITIVE ADVANTAGE explores the underpinnings of competitive advantage in the individual firm.

This title presents a leadership framework called "relational leadership". In contrast to traditional notions of personal leadership, relational leadership looks at leadership not as the possession of an individual leader, but as an aspect of the community.

Schaum's Outlines present all the essential course information in an easy-to-follow, topic-by-topic format. You also get hundreds of examples, solved problems, and practice exercises to test your skills.

Reveals the way people behave in the workplace. This book aims to bridge the gap between the findings from evolutionary biology and insights about humanity derived from the social sciences.

Offers an introduction on how to use Lean Six Sigma to improve your workplace, meet your goals, and better serve your customers. This title helps to discover how Lean Six Sigma quality improvement method can give you the tools to identify and eliminate waste and quality problems in your own work area.

Presents Jack Welch's leadership successes down to 29 strategies that made Welch the world's one of the most successful and admired CEO. This book examines simple leadership secrets that include: managing less is managing better; make quality the job of every employee; and have global brains and vision.

Companies made more than 42,000 alliances over the past decade worldwide, many of which failed to deliver strong results. This book explains why and how you can seize the benefits from your business s network of alliances with customers, suppliers and competitors.

An account of global business domination that reveals the thinking processes and planning techniques of prominent companies, showing why they work, and how any company can benefit from them. This book uses case studies of strategic thinking in action.