Ledarskap & strategi

is aimed at relief workers charged with putting together a programme of action to help people in extreme crisis. It provides humanitarian relief managers with a single comprehensive reference for all the management issues they are likely to encounter in emergency situations.

Announcing the Third Edition of the Bestseller - unrivalled both in its contemporary relevance to research methodology, and in its coverage of the interplay between the philosophy of science, methodology and business.

The premier guide to digital marketing that works, and a solid framework for success The Art of Digital Marketing is the comprehensive guide to cracking the digital marketing 'code,' and reaching, engaging, and serving the empowered consumer.

For those who feel swamped by work and overwhelmed by information, this proven guide provides the information you need to manage your time and get everything under control.

The international bestseller--now updatedfor an even bigger, brand-savvy market

The No Complaining Rule shares the simple, yet profound, message that negativity and complaining are sabotaging the people, culture and success of far too many organizations. The book will first assess if you are indeed a complainer and what kind of complainer you potentially are.

Today's workers lack job security, face greater competition, are under pressure to produce more in a shaky economy, often don't have strong leaders, and are employed by dysfunctional organizations. No wonder they feel powerless, underappreciated, and underpaid. This book addresses precisely those conflicts with a proven plan of action.

Unique coverage of manufacturing management techniques--complete with cases and real-world examples. Improving Production with Lean Thinking picks up where other references on production processes leave off.

This title explores the design and leadership of groups, providing descriptions of 27 diverse work groups -- including task forces, top management groups, production teams, and customer service teams -- to offer insight into what factors affect group productivity, and what leaders and group members can do to improve work group effectiveness.

People are Talking About Three Moves Ahead "Three moves ahead? I'd say four, at least. An utterly fresh guide to winning in today's business environment. " -Jim Spanfeller, CEO, Forbes. com "Every executive struggles with the pressure to think fast and think ahead. Bob's fascinating book shows how to apply chess principles to do just that.

Bornstein's How to Change the World studies a remarkable group of individuals around the world-what he calls social entrepreneurs. These people are bringing innovative, and successful, grass-roots approaches to a wide variety of social and economic problems, from rural poverty in India to discrimination against gypsies in Central Europe.

What People Have Said About Human Competence: "Among the ideas bulging from this classic work: performance exemplars, potential for improving performance, behavior-accomplishment distinction, performance matrix, ACORN troubleshooting test, performance audits, states, Worth = Value - Cost, knowledge maps, mediators, and job aids.

Offers a blend of boardroom strategies, employee motivation tips, community involvement, and customer satisfaction. This book contains a rich mix of ideas for businesses that want to learn how to apply the secret behind Starbucks' phenomenal vision, creativity, and leadership within their company and in their field.

Praise for Executive Coaching with Backbone and Heart "In this book, O'Neill brings form and structure to the art of executive coaching. Novices are provided a path while seasoned practitioners will find affirmation. " --Daryl R. Conner, CEO and president, ODR-USA, Inc.

Every organization and every team, Guttman says, faces challenges as they go about the task of solving problems and making decisions. Some seem to take challenges in stride and move quickly to resolution. Others flounder and are forced to rise to new challenges.

Extreme Facilitation picks up where other books on the topic leave off to present a revolutionary method that helps large, unwieldy, adversarial, and apparently dysfunctional groups achieve consensus and reach objectives on divisive and contentious issues no matter how long the group has been struggling.

Time is a precious commodity, especially if you're a system administrator. No other job pulls people in so many directions at once. Users interrupt you constantly with requests, preventing you from getting anything done. Your managers want you to get long-term projects done but flood you with requests for quick-fixes that prevent you from ever getting to those long-term projects. But the pressure is on you to produce and it only increases with time. What do you do?The answer is time management. And not just any time management theory--you want Time Management for System Administrators, to be exact. With keen insights into the challenges you face as a sys admin, bestselling author Thomas Limoncelli has put together a collection of tips and techniques that will help you cultivate the time management skills you need to flourish as a system administrator.Time Management for System Administrators understands that an Sys Admin often has competing goals: the concurrent responsibilities of working on large projects and taking care of a user's needs. That's why it focuses on strategies that help you work through daily tasks, yet still allow you to handle critical situations that inevitably arise.Among other skills, you'll learn how to:Manage interruptionsEliminate timewastersKeep an effective calendarDevelop routines for things that occur regularlyUse your brain only for what you're currently working onPrioritize based on customer expectationsDocument and automate processes for faster executionWhat's more, the book doesn't confine itself to just the work environment, either. It also offers tips on how to apply these time management tools to your social life. It's the first step to a more productive, happier you.

Tells the personal stories of people who have embraced deep change and inspired author to take his concept one step further and develop a model of leadership - 'the fundamental state of leadership.'

This book shows businesspeople how to train for their jobs the way top athletes do-improving their performance through a combination of nutrition, fitness, and alternating periods of stress and recovery. Based on the latest scientific and medical studies and his experience training corporate leaders and major sports figures, Dr.

Provides managers with a guide focused on the particular management needs for research and development in biotechnology and pharmaceutical industries. This work offers a way to improve the quality of interactions and creativity output in R&D, with real life case studies to illustrate key points.

Tracing the development of work psychology and organizational behaviour from the early 20th century to the present, this book focuses on the relations between knowledge, power and practice. The author charts the impact of such psychology upon the emergence of new management tools.

Shows you how to grab attention and drive sales with customer-focused, results-based Web copy. This book applies persuasive techniques to the interactive capabilities and unique possibilities of the Web. It includes insider tips on how to write a copy for: Websites; Home pages; Internet direct mail; Banner ads; Landing pages; and E-zines.

Levels of 'employer brand awareness' are rising fast across Europe, North America and Asia-Pacific, as leading companies realise that skilled, motivated employees are as vital to their commercial success as profitable customers and apply the principles of branding to their own organization.

This text outlines an approach to business communication by two Harvard-based educators, trainers and consultants. Kegan and Lahey show us how the way we talk in the workplace can be understood as seven different types of speaking, seven languages that reveal our attitudes and expectations.

Covers key channel management techniques, from deciding the mix and ensuring customer focus monitoring performance and channel innovation. This title includes examples and lessons from benchmark companies, including Sharp and Sanwa and ideas from the smartest thinkers. It also includes a glossary of key concepts and a resources guide.

This text gives a practical explanation of what reliability-centred maintenance is and how it is efectively applied. The plant-based approach of the book makes it well-suited for use in industrial training schemes and centres of higher technical education.

Shows you how to turn your brand from the logo on your letterhead into the driving force behind your company's growth, operational success, and long term profitability.

This work tackles the primary issue that CEOs and all organizational leaders must address: the key to organizational success lies in organizational health. The author identifies four simple principles to guide organizations in the process of developing and maintaining healthy organization.

Aimed at all areas of management, professionals and consultants, this manual advises on hassle-free management. It is the paperback version of Crosby's bestseller.

Build effective organisations through organisation design, with this comprehensive overview of all the critical areas including job design, sizing the organisation and change management.